Dispatch Lead

Westfield Egg Farm•East Cocalico Township, PA

1d•Onsite

About The Position

The Dispatch Lead is responsible for overseeing daily dispatch operations and coordinating drivers, routes, and loads to ensure efficient and reliable transportation service. This role requires precision, attention to detail, effective communication, and leadership skills. The incumbent will also be responsible for setting up hauling contracts, coordinating supply, managing truck and trailer maintenance, building relationships with drivers, training dispatchers, and monitoring dispatch activities for improvements. Confidentiality, honesty, trustworthiness, respect, flexibility, cultural awareness, and sound work ethics are essential personal attributes. The role involves spending long hours sitting and using office equipment, and managing multiple projects in a busy, noisy environment, requiring excellent organizational and time/stress management skills.

Requirements

High school diploma or GED; equivalent experience may be considered.
Knowledge and experience in trucking and dispatch operations.
Experience with route planning, scheduling, and coordinating drivers.
Intermediate computer skills, including Microsoft Office, spreadsheets, email, and internet applications.
Complete support of and willing adherence to NHT’s mission, vision and core values and will hold these standards as his/her own.
Strict confidentiality in performing the duties of this position.
Honesty
Trustworthiness
Respect
Flexibility
Cultural awareness and sensitivity across a variety of cultures
Sound work ethics

Responsibilities

Oversee the day-to-day operations of NHT Logistics Dispatch, ensuring efficient and effective coordination of drivers, routes, and loads.
Set up hauling contracts in accordance with NHT standards.
Coordinate nest run supply to meet customer needs.
Coordinate truck and trailer maintenance and repairs with the Shop.
Build and maintain positive working relationships with drivers, providing support and addressing transportation-related needs or concerns.
Lead, train, and support dispatchers and support personnel to ensure consistent and effective dispatch operations.
Coordinate trailer washouts and truck washing using approved methods and procedures.
Monitor dispatch activities and help identify opportunities to improve communication, efficiency, and service.
Assist with resolving scheduling, routing, and other day-to-day transportation issues.
Perform other duties as assigned by the Transportation Manager.