Dispatch Coordinator

QTS OF ARIZONA LLC • Phoenix, AZ

29d • $16 - $0 • Onsite

About The Position

Every shift, you’re the voice that connects a dialysis patient to their ride, a wheelchair user to their appointment, and an elderly resident to the care they need. As a Dispatcher/CSR with Quality Transport Services, your work isn’t just logistics — it’s a lifeline. QTS provides Non-Emergency Medical Transportation (NEMT) for individuals who are unable to travel independently: people with disabilities, the elderly, those in the final stages of life, and individuals recuperating from hospital stays. Our team operates 24 hours a day, 7 days a week, including all holidays, ensuring every client gets where they need to go safely and with dignity. ABOUT THE ROLE You’ll serve a dual function: keeping our drivers on track and our clients confident that we’ve got them covered. No two shifts are exactly alike — you’ll juggle phone calls, routing decisions, and real-time problem solving, all while keeping a calm, professional approach with our clients and passengers. You will work extensively in MediRoutes, our routing software (we’ll train you), and must be comfortable with email and basic computer tasks.

Requirements

• High School Diploma or GED required
• Candidate must successfully pass a criminal background check
• Have experience with Excel and Outlook

Nice To Haves

• Stay calm and focused when the phones are busy and schedules shift unexpectedly
• Can juggle multiple conversations and tasks at the same time without losing the thread
• Communicate clearly and with genuine care — active listening is a strong skill for you
• Are flexible with scheduling, including some evenings, weekends, or holidays (we operate 24/7)
• Are seeking a role where what you do every day genuinely matters to real people

Responsibilities

• Answer high-volume inbound and outbound calls from clients, customers, and drivers — giving each your full attention
• Dispatch drivers and manage real-time route adjustments to keep trips on schedule
• Monitor driver departure times, destinations, and expected returns
• Assist drivers with scheduling issues or last-minute changes requested by clients
• Log incidents, no-shows, and client concerns accurately and promptly
• Communicate with clients with empathy, professionalism, and a service-first mindset
• Review daily schedules and trip reconciliation; flag system or performance issues to leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED