Dispatch Coordinator, Charging

Rivian•Trenton, NJ

21h•Onsite

About The Position

The Rivian Technical Service Operations Team is responsible for the ongoing success of Rivian’s Electric Vehicle Supply Equipment (EVSE) and energy products. We are looking for a Dispatch Coordinator to facilitate and support field logistics for the Charging Service Operations team during the commissioning and maintenance of our network. In this role, you will work with internal and external parties to ensure we readily respond to issues. The ideal candidate is innately adept at organization and preparation; able to see all the pieces on the board and know how to efficiently move them to accomplish a goal. The right person in this role views a logistical challenge as an opportunity to problem-solve rather than a source of frustration. With that said, they must be able to respond to situations as they evolve, often juggling multiple priorities. Excellent communication-skills and attention to detail is a must.

Requirements

High school Diploma or Graduate Equivalency Degree.
2-4 years’ experience dispatching for a company focused in Service Operations, Logistics, Warehousing, or Transportation
Proven professional experience utilizing various computer systems such as, G-mail, Google sheets, Docs, Slides Word, PowerPoint, Excel, ETC.
Skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions
Must obtain current valid driver’s license
Ability to sit or stand for 8-10 hours per day
Ability to lift and carry 5-10lbs
Occasionally required to walk, stoop, kneel, or crouch
Required to communicate using phone and/or e-mail
Ability to view, read, and interpret documents such as SOPs, safety rules, operating and maintenance instructions

Nice To Haves

Project coordination/management experience in construction, charging installation, or similar a plus
Experience with Salesforce Service Cloud/FSL a plus

Responsibilities

Coordinate, schedule, and dispatch the most appropriate service resource (internal Technicians and/or Service partners), consistently looking for ways to optimize operations, reduce cost, or enhance communications.
Partner and support Field Service personnel by monitoring the status of all dispatches and ensure adherence to Charging service operations SLAs.
Execute pre-defined parts ordering processes and ensure parts are delivered.
Check service parts inventory at PDCs and forward stock locations and report discrepancies to parts analysts.
Collect proper documentation from cross functional teams for commissioning purposes.
Assist in scheduling site commissionings.
Assist in scheduling campaigns and special projects .
Request work order creation with network operations center team for field service technicians and cross functional teams when required.
Perform above and beyond to ensure all relevant information related to all service calls is captured thoroughly within Rivian’s Service Operations System(s)
Coordinate schedule with Rivian customers and provide the best service experience possible. Address any concerns they may have.
Collaborate and partner with Rivian Service centers and/or 3PLs to provision parts, materials, and/or vehicles as necessary.
Drive excellent performance for Rivian service partners and internal teams.
Update key stakeholders on dispatch status.
Develop skills to begin executing more advanced procedures.
Perform additional duties as assigned
Flexibility to work overtime when needed, including rotating weekend/on-call coverage