Discharge Planner/Case Manager

Aurora Behavioral Health System•Glendale, AZ

1d•Onsite

About The Position

Aurora Behavioral Health System West is hiring an experienced Discharge Planner for its 100-bed, freestanding psychiatric inpatient hospital and outpatient program in Glendale, Arizona. The facility treats adolescents and adults for psychiatric conditions and chemical dependency. The role provides case management and coordinates care for patients being discharged, working with outpatient providers, programs, and agencies to develop appropriate discharge plans. The position works collaboratively with the clinical team to address discharge barriers and coordinate aftercare at the appropriate level of care.

Requirements

Two years of case management experience.
Two years of behavioral health experience.
Excellent customer service skills.
Ability to multitask in a fast-paced environment.
Must pass a drug screen; this is a safety-sensitive position.
Must be able to obtain a fingerprint clearance card.
Must pass a physical.
Must be eligible for a fingerprint clearance card.

Nice To Haves

Bachelor's degree preferred.
Behavioral health experience: two years preferred.
Case management experience: two years preferred.

Responsibilities

Participate as a member of a multidisciplinary team and collaborate with the clinical team about concerns or barriers to discharge plans.
Document each engagement with the patient and others involved in the patient's care.
Coordinate patient staffing for Aurora and clinic treatment teams by providing resources and discharge service solutions.
Manage assigned discharging patients, ensure appropriate discharge plans are in place, and communicate plans to external agencies.
Schedule follow-up appointments and submit referrals to appropriate levels of care.
Assist patients with stepping down to PHP or IOP upon discharge.
Schedule family sessions, CFTs, and outpatient treatment team meetings with assigned clinics, and confirm a safe discharge.
Develop and coordinate individualized discharge plans using treatment team and chart information to determine aftercare needs.
Identify and contact family or community resources, such as group homes or mental health practitioners, to meet aftercare needs.
Document treatment provided to patients accurately and promptly in the medical record.
Maintain effective working relationships and communication with internal and external customers.
Assist in finding solutions to utilization review problems.