Discharge Coordinator - Full Time, Days (Culver City) - 10172

Southern California Hospitals•Culver City, CA

1d•$32 - $42•Onsite

About The Position

The Discharge Coordinator, under the direction of the Case Manager, coordinates post-acute patient level-of-care needs—including skilled nursing facilities, subacute care, long-term acute care hospitals, home health agencies, and durable medical equipment—to facilitate safe hospital discharges and continuity of care. The coordinator notifies receiving facilities of insurance information as needed, responds to patient and staff questions and concerns, resolves identified problems, and refers complex psychosocial issues to social workers. The role also performs basic reception functions to support smooth department operations. The position coordinates discharge services with case managers, patients, families, physicians, care providers, and vendors; tracks progress; processes referrals; and communicates updates. It also supports appointment scheduling, patient registration and insurance verification, collection and documentation of required information, communication of physician instructions, eligibility determinations, and appropriate handling of protected health information. The role prepares volume and tracking reports as needed.

Requirements

High school graduate/GED, or equivalent work experience (minimum two years) as a Patient Access Representative or Financial Counselor in a healthcare setting.
Demonstrated customer service skills appropriate to the job.
Computer literacy and proficiency.
Excellent written and verbal communication skills.
Ability to establish and maintain effective working relationships within the organization.
Ability to multitask and maintain a work pace appropriate to workload.

Nice To Haves

Previous experience in an acute care setting.

Responsibilities

Coordinate discharge plans and post-acute placements or services, including SNF, subacute care, home health, DME, and LTACH.
Coordinate discharge-service progress with case managers, patients, families, physicians, other care providers, and vendors; identify resources needed to carry out discharge plans.
Notify receiving facilities of insurance information as needed and process referrals post-discharge.
Communicate progress on requested discharge services.
Schedule, reschedule, cancel, or confirm patient appointments in a timely manner and in accordance with established authorizations.
Perform reception functions such as answering calls, maintaining filing systems, and copying forms and documents.
Use computer programs to obtain demographic information and register patients; verify insurance coverage, including Medical Group eligibility.
Collect and document required information and activities accurately.
Communicate with patients and physicians to support continuity of care and provide written and verbal instructions for physician orders, pre-operative diagnostic testing, and follow-up appointments.
Determine patient eligibility according to applicable program, insurance, or contract standards.
Respond to patient and staff questions and concerns and resolve registration, eligibility, billing, or financial problems in a timely manner.
Refer complex psychosocial issues to social workers.
Protect PHI by following procedures for requests, access, and disclosure in accordance with HIPAA and preventing unauthorized access.
Prepare volume and tracking reports as needed or requested.