Discharge Coordinator - Full Time, Days (Culver City) - 10172

Southern California Hospitals•Culver City, CA

1d•$32 - $42

About The Position

The Discharge Coordinator works under the direction of the Case Manager to coordinate post-acute patient level-of-care needs, including skilled nursing facilities, subacute care, long-term acute care hospitals, home health agencies, and durable medical equipment. The role facilitates safe hospital discharges, including for patients facing barriers, and supports continuity of care. It includes notifying receiving facilities of insurance information as needed, responding to patient and staff questions and concerns, resolving identified problems, and referring complex psychosocial issues to social workers. The coordinator also performs basic reception functions to support smooth department operations. The position coordinates discharge plans and services with case managers, patients, families, physicians, care providers, and vendors; tracks service progress; processes post-discharge referrals; and appropriately schedules, reschedules, cancels, or confirms patient appointments. Other duties include answering calls, maintaining files, copying documents, registering patients, verifying insurance coverage and eligibility, collecting and documenting required information, communicating care instructions, determining eligibility under program, insurance, or contract standards, and preparing reports as requested. The coordinator acts as a Data Steward by following procedures for access to and disclosure of protected health information in accordance with HIPAA and taking precautions against unauthorized access.

Requirements

High school graduate/GED, or equivalent work experience consisting of at least 2 years as a Patient Access Representative or Financial Counselor in a healthcare setting.
Demonstrated customer service skills appropriate to the job.
Computer literacy and proficiency.
Excellent written and verbal communication skills.
Ability to establish and maintain effective working relationships within the organization.
Ability to multitask and maintain a work pace appropriate to the workload.

Nice To Haves

Previous experience in an acute care setting.

Responsibilities

Coordinate discharge plans and post-acute placements and services as directed by the Case Manager, including SNFs, subacute care, home health care, DME, and LTACHs.
Coordinate discharge service progress with case managers, patients, families, physicians, other care providers, and vendors; identify resources and communicate progress.
Notify receiving facilities of insurance information as needed and process post-discharge referrals.
Schedule, reschedule, cancel, or confirm patient appointments in a timely manner and in accordance with established authorizations.
Perform basic reception and office functions, including answering calls, maintaining filing systems, and copying forms and documents.
Use computer programs to obtain demographic information and register patients; verify insurance coverage, including Medical Group eligibility.
Collect and document required information and activities accurately.
Communicate with patients and physicians to support continuity of care and provide written and verbal instructions regarding physician orders, pre-operative diagnostic testing, and follow-up appointments.
Determine patient eligibility according to established program, insurance, or contract standards.
Respond to patient and staff questions and concerns and resolve registration, eligibility, billing, or financial problems in a timely manner.
Refer complex psychosocial issues to social workers.
Follow procedures for requests, access, and disclosure of protected health information in accordance with HIPAA and prevent unauthorized access.
Prepare volume and tracking reports as needed or requested.