Disbursement Manager

Cushman & Wakefield•Tempe, AZ

About The Position

The Disbursement Manager will direct and oversee all aspects of the Disbursement team, including monitoring and improving Disbursement team functions to process all payable/transfer requests, special handling, mail room functions, lockboxes, deposits, and all reporting tasks. The role ensures the protection and control of both the company’s and client’s assets by implementing and enforcing procedures that include quality control checks for all disbursement activities. The manager will maintain a working knowledge of software products available to perform these services, as well as keep up with current developments or enhancements to those products. This position provides direction and leadership to ensure a smooth setup for all new accounts or transferred accounts. The Disbursement Manager will lead and manage the members of the disbursement team, including Disbursement Lead, Sr. Disbursement Coordinators, and Disbursement Coordinators, meeting all deadlines while maintaining quality control and reporting requirements.

Requirements

Direct and oversee all aspects of the Disbursement team.
Monitor and improve Disbursement team functions.
Process all payable/transfer requests, special handling, mail room functions, lockboxes, deposits and all reporting tasks.
Ensure the protection and control of both the company’s and client’s assets by implementing and enforcing procedures that include quality control checks for all disbursement activities.
Maintain working knowledge of software products available to perform those services as well as keep up with current developments or enhancements to those products.
Provide direction and leadership to ensure a smooth setup for all new accounts or transferred accounts.
Lead and Manage the members of the disbursement team, including Disbursement Lead, Sr. Disbursement Coordinators and Disbursement Coordinators.
Meet all deadlines while maintaining quality control and reporting requirements.
Evaluate properties and processing requests and delegate workflow responsibilities to Disbursement staff.
Monitor the performance of disbursement staff, ensuring that all deadlines, special handling, or other requests are met along with compliance to all current policies and procedures.
Perform or delegate the final review and approval of all disbursement tasks including quality control monitoring.
Collaborate with Accounting staff to define the scope of services needed, promote relationships between departments, and understand current needs and how to utilize best practices to solve for those needs.
Authorized to sign on client bank accounts.
Includes physical check signing, approving wires, and other bank signer requirements as needed by client banks.
Develop training programs for new and existing disbursement personnel and for Client Accountants, working directly with the Business Solutions training team.
Direct team in setting and reaching individual and team goals, perform annual reviews and evaluations of all team members.
Take care of all disciplinary actions.
Ensure the team has staffing, equipment and tools in place to accomplish all required tasks.
Develop and manage relationships with 3rd party vendors for inventory and maintenance needs.
Develop and maintain detailed reports on team output and accomplishments.
Perform special projects and assignments as required.

Responsibilities

Evaluates properties and processing requests and delegates workflow responsibilities to Disbursement staff.
Monitors the performance of disbursement staff, ensuring that all deadlines, special handling, or other requests are met along with compliance to all current policies and procedures.
Performs or delegates the final review and approval of all disbursement tasks including quality control monitoring.
Collaborates with Accounting staff to define the scope of services needed, promote relationships between departments, and understand current needs and how to utilize best practices to solve for those needs.
Signs on client bank accounts, including physical check signing, approving wires, and other bank signer requirements as needed by client banks.
Develops training programs for new and existing disbursement personnel and for Client Accountants, working directly with the Business Solutions training team.
Directs team in setting and reaching individual and team goals, performs annual reviews and evaluations of all team members.
Takes care of all disciplinary actions.
Ensures the team has staffing, equipment and tools in place to accomplish all required tasks.
Develops and manages relationships with 3rd party vendors for inventory and maintenance needs.
Develops and maintains detailed reports on team output and accomplishments.
Performs special projects and assignments as required.