Disabled Veteran Outreach Program “DVOP” Specialist (BES2) – Permanent Opportunity in the Beaverton/Hillsboro WorkSource Office

State of Oregon • Hillsboro, OR

12d • Onsite

About The Position

Veterans!! Are you passionate about helping fellow veterans find employment? We are seeking empathetic problem solvers to help veterans through the entire job seeking process. If this is you, come and join our collaborative and caring team! At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation . WHAT YOU WILL DO : The DVOP Specialist establishes a strong rapport and relationship with eligible job seekers, providing the best services possible to help them reach their employment goals. You will establish a strong rapport with eligible job seekers through open communication, exhibiting empathy and understanding, and maintaining consistent contact throughout. You will provide comprehensive assessments and documentation of work experience, noting any barriers to employment. You will develop an individual employment plan through case management to identify job seekers’ goals, objectives, and services necessary to gain employment. You will provide short‑term pre-vocational services to develop or increase skills to prepare job seekers for employment. You will conduct outreach and build relationships with other service providers in the local area and conduct employer contacts. For a complete review of the position and responsibilities, please click here.

Requirements

• Two years’ experience providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information. Examples of qualifying experience are eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment or claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry if it involved the above stated experience.
• Two years of education or experience. Listed above are examples of acceptable experience.
• 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.

Nice To Haves

• Commitment to valuing diversity and promoting inclusion.
• Customer Focus: Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customers’ expectations.
• Resilience: Ability to be comfortable with changing or uncertain environments. An ability to remain professional, calm, and adapt your communication style to diverse customer needs or customers that are frustrated or upset.
• Interviewing Skills : Use effective interviewing skills to obtain information to understand customer needs and recommend options and next steps.
• Critical Thinking Skills: Ability to efficiently and effectively use data, critical thinking, and analytical reasoning to gather information and apply laws, rules and policies to solve problems and make decisions. Ability to comply with requirements regarding sensitive and confidential data.
• Case Management: Ability to develop a case plan and identify next steps for individuals; guiding continued job search activities.

Responsibilities

• Establish a strong rapport and relationship with eligible job seekers
• Provide comprehensive assessments and documentation of work experience
• Develop an individual employment plan through case management
• Provide short‑term pre-vocational services
• Conduct outreach and build relationships with other service providers and employers

Benefits

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package .
• Public Service Loan Forgiveness opportunity!
• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed