Disability Support Services Coordinator

College of Southern Maryland • La Plata, MD

2d

About The Position

The Disability Support Services Coordinator coordinates individualized accommodations and access services for students with disabilities. The Coordinator conducts intake meetings, reviews disability documentation, determines appropriate accommodations through an individualized interactive process, and collaborates with students, faculty, and staff to support implementation. The role also maintains confidential records, assists with outreach and training, and contributes to consistent, responsive service across all campuses. The Coordinator provides initial assistance regardless of a student’s assigned campus or coordinator and follows through to resolve concerns and facilitate connections. The position reports to the Director, Disability Support Services. The hiring salary will be from the minimum to midpoint of the advertised salary range. The position is open until filled.

The Coordinator manages an assigned student caseload, develops and communicates accommodation plans, supports students with accommodation requests and self-advocacy, and reviews accommodation effectiveness and changing needs. The role collaborates with faculty, Testing Center staff, service providers, Information Technology, and campus partners to implement accommodations and address access barriers. The Coordinator maintains accurate case records in Accommodate, protects student information under FERPA and College procedures, assists with reporting and service improvement, and supports outreach, education, and professional development activities.

Work is performed primarily in an office and educational environment and includes in-person and virtual service, community activities, and coverage at other campuses as assigned. Occasional evening and weekend hours may be required. The College of Southern Maryland is an Equal Opportunity Employer. The final candidate will be subject to a criminal history check and sex offender registry check.

Requirements

• Bachelor’s degree in a related field.
• Two years of experience working with individuals with disabilities in an educational setting.
• Knowledge of disabilities, functional impacts, individualized postsecondary accommodations, and the interactive process.
• Working knowledge of the ADA and its amendments, Sections 504 and 508 of the Rehabilitation Act, FERPA, and applicable College confidentiality procedures.
• Ability to learn and use Accommodate, assistive technology, and related systems to support student access and maintain accurate records.
• Ability to evaluate documentation, exercise sound judgment, explain decisions, and recognize when consultation or referral is necessary.
• Demonstrated student-service skills and ability to resolve concerns professionally, de-escalate difficult conversations, and maintain constructive partnerships.
• Strong verbal, written, interpersonal, and accessible digital communication skills, including ability to update web content.
• Ability to work independently and collaboratively, manage competing priorities, maintain confidential records, and complete agreed follow-up.
• Demonstrated professionalism, initiative, integrity, reliability, and respectful communication with diverse students, employees, and community members.

Nice To Haves

• Master’s degree in a related field.
• Experience with disability case management systems, assistive technology, and collaborative service delivery across campuses.

Responsibilities

• Conduct intake and follow-up meetings; review disability documentation, student input, and functional barriers to determine eligibility for services.
• Manage an assigned student caseload, monitor pending requests and follow-up actions, and proactively contact students about incomplete steps or unresolved accommodation needs.
• Determine individualized accommodations through an interactive process, develop accommodation plans, and communicate plans to faculty.
• Assist students with accommodation requests, renewals, implementation questions, and self-advocacy; explain procedures, rights, responsibilities, and available reconsideration or complaint processes.
• Review accommodation effectiveness and changing student needs, document decisions, and consult the Director on complex requests and unresolved access barriers.
• Maintain student-centered discussions with parents and support persons while observing consent and confidentiality requirements.
• Provide timely initial assistance to students, faculty, and staff regardless of campus or assigned coordinator; resolve concerns within the position’s scope and facilitate referrals when needed.
• Connect students with campus and community resources, including advising, tutoring, and counseling, and collaborate with student support partners to address barriers to participation and academic progress.
• Participate in shared coverage, cross-training, team meetings, coordinated workloads, and communication of pending matters to support continuity of service.
• Assist the Director with developing, reviewing, and implementing departmental procedures and communication resources; participate in collegewide initiatives and collaborative projects as assigned.
• Collaborate with faculty and Testing Center staff to implement accommodations in classroom, online, testing, laboratory, and clinical settings.
• Identify and monitor needs for auxiliary aids and services, including interpreters, scribes, note-taking assistance, and accessible materials; coordinate logistics and follow up on effectiveness.
• Identify appropriate assistive technology and provide or arrange student training; work with Information Technology and other departments on accessibility, compatibility, purchases, upgrades, and maintenance.
• Facilitate problem-solving among students, faculty, and campus partners; refer proposed accommodation changes, essential-requirement concerns, and formal complaints through established processes.
• Support the Director, ADA Coordinator, and campus partners in identifying access barriers and promoting accessible programs, services, and activities.
• Maintain accurate and timely records in Accommodate, including documentation, accommodation plans, objective case notes, communications, referrals, and follow-up actions; follow office naming and filing conventions.
• Protect student information in accordance with FERPA and College confidentiality procedures, sharing only information needed by authorized personnel.
• Collect and verify service data for reports and planning and recommend improvements based on recurring barriers, service gaps, and student needs.
• Assist with faculty and staff training, student communications, accessible web content, and guidance on DSS processes and accommodation implementation.
• Maintain relationships with secondary schools, transition coordinators, community agencies, and campus partners; represent DSS at College and community functions, outreach events, and transition programs.
• Work occasional evening and weekend hours as assigned to support outreach activities and student service needs; coordinate approved accommodations for College-sponsored events and programs.
• Assist with disability awareness activities, student support programming, and departmental initiatives promoting access, belonging, and persistence; maintain current knowledge through professional development and shared learning.
• Perform other related duties as assigned.

Benefits

• Excellent health insurance benefits
• State Retirement Pension plan
• Wellness programs
• Code Green early closure Fridays in the summer
• College closure for spring break and several major holidays, including the week between Christmas and New Year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level