Disability Review Operations Manager

REE Medical

11d•$90,000 - $100,000•Remote

About The Position

The Disability Review Operations Manager plays a pivotal role in leading DBQ Generation, Quality Control, and Quality Assurance teams while also serving as the primary DBQ Subject Matter Expert (SME) for the Generation, Quality Control, and Quality Assurance teams, and collaborating with cross-departmental managers as needed to support DBQ knowledge alignment. This role is responsible for ensuring knowledge alignment, training accuracy, and process improvement across DBQ Ops Teams. The Disability Review Operations Manager collaborates closely with the Senior Director of DBQ Operations to implement company policies, refine departmental procedures, and drive performance to meet company goals. This role requires a knowledgeable and proactive manager who can work cross-functionally to ensure DBQ accuracy, training standardization, and compliance with VA rating guidelines. Success in this position involves maintaining DBQ training materials for accuracy and relevance, reviewing feedback to identify knowledge gaps, and working with cross-departmental managers to address team training needs. Additionally, tracking and evaluating department data on a weekly, monthly, quarterly, and annual basis is integral to ensuring ongoing success and process optimization.

Requirements

3-5 years of experience in the DBQ field with advanced understanding of VA disability processes, rating schedules, and regulatory compliance
Bachelor's Degree or equivalent relevant experience required
Enough clinical literacy to serve as the DBQ content accuracy expert for your teams
Medical training, clinical background, or health sciences education (e.g. medical terminology, anatomy, diagnostic criteria)
Ability to interpret VA rating schedule criteria and translate clinical findings into accurate, compliant DBQ documentation
Proven ability to lead through supervisors and develop teams in a remote operational environment
2+ years of leadership experience managing through supervisors or team leads
Demonstrated ability to lead teams through periods of change, balancing evolving priorities while maintaining operational efficiency
Experience executing the full performance management cycle: coaching, reviews, development plans, and performance concerns
Experience managing remote teams and fostering an inclusive, high-performance work environment
Experience ensuring team compliance with PII/PHI safeguarding and data protection protocols
Ability to maintain accurate, up-to-date training resources and develop operational processes
Experience in developing and maintaining DBQ training resources, ensuring process documentation is clear, accurate, and aligned with VA requirements
Proven ability to implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility across teams
Proficiency with training platforms (Trainual, Spekit, or equivalent)
Strong analytical, project management, and problem-solving skills, with the ability to evaluate performance metrics and drive continuous improvement initiatives
Experience with operational reporting, performance dashboards, and metrics tracking systems
Ability to think strategically while maintaining a detail-oriented, self-motivated, and highly organized approach to managing responsibilities
Exceptional interpersonal and communication skills, with the ability to effectively collaborate across multiple departments, facilitate training, and navigate complex discussions with professionalism and empathy
Ability to influence cross-functional teams and align stakeholders to ensure knowledge consistency and process adherence

Nice To Haves

Experience within the VA Disability industry outside of REE Medical is strongly preferred

Responsibilities

Execute team direction in partnership with the Senior Director of DBQ Operations across Generation, Quality Control, and Quality Assurance teams
Manage goals, metrics, and day-to-day team operations for a large operational team across all three departments, working through supervisors and team leads
Lead, align, and develop supervisors to ensure department-wide consistency and accountability
Coach, mentor, and track team performance against departmental and company goals
Execute the full performance management cycle: coaching conversations, performance reviews, development plans, and performance concerns
Track team goals and progress, support each supervisor's professional development and overall DBQ skill growth
Act as lead in interview and onboarding processes for all new team members, including GoTeam members
Own supervisors' timecards and PTO approvals - serve as backup when supervisors are unavailable
Hold supervisors accountable to their team 1:1s and serve as backup when needed
Own weekly department meetings and bi-weekly staff check-ins
Build and maintain performance dashboards and accountability systems to ensure visibility into team output, error trends, and individual performance
Eliminate roadblocks across teams and escalate systemic issues proactively
Serve as the primary DBQ Subject Matter Expert for Generation, Quality Control, and Quality Assurance teams
Apply medical/clinical knowledge to ensure DBQ content accuracy, appropriate medical terminology, and alignment with VA rating criteria
Review VA template, rating schedule, and policy changes to identify what has changed and update DBQ training materials accordingly
Ensure all DBQ-specific training content reflects current VA rating criteria, accurate medical terminology, and REE Medical's internal processes
Maintain and update process documentation, SOPs, and quick-reference guides as workflows evolve or are revised
Conduct quarterly reviews of all DBQ training materials to confirm accuracy and flag outdated content for revision
Identify content gaps through QA feedback, error trends, and supervisor input, then draft updated training content for Director review and approval
Ensure updated training content is published within 30 days of any major process change or VA update, following Director sign-off
Serve as the content accuracy resource for supervisors and team members who have questions about DBQ-related training materials
Ensure DBQ-related process updates are implemented and communicated effectively across departments
Ensure all teams follow processes and procedures related to Operational Programs and PII/PHI safeguarding
Manage and report on team compliance within REE Medical's policies and procedures
Work in tandem with the Senior Director of DBQ Operations and supervisors to ensure complete alignment across teams
Implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility