Manager Operations NTC - Document Review

Covius • Palm Harbor, FL

2d • $55,120 - $68,900 • Onsite

About The Position

This position will be responsible for managing the daily production for their line of business in support of several clients. The manager’s focus is to deliver on high quality production and ensure product lines meet all contractual Service Level Agreements (SLA). The Manager will act as a point of contact in support of client inquiries and escalations, responding to the clients promptly. The Manager will support the Director with all direct staffing needs by monitoring production, accuracy, and attendance.

Requirements

• High School Diploma or equivalent.
• Associate degree and equivalent industry experience required.
• Experience in title, mortgage, or financial industry required.
• At least 2 years’ experience managing a team.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Advanced knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple objectives to meet client deadlines and department goals.
• Strong management and leadership skills.
• Commitment and ability to cultivate a diverse and inclusive work environment.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Act as a main point of contact for all clients in support of daily production and escalations.
• Hire, train, motivate and coach employees as they provide attentive, efficient services to clients and colleagues, assess employee performance, and provide helpful feedback and training opportunities.
• Collaborate with department leaders across the organization, and external vendors and clients as appropriate to discuss issues, develop strategy, coordinate activities, and resolve problems.
• Motive with a positive approach and mentor department Leads to enhance overall morale of their teams.
• Escalate, consult, and communicate effectively with senior management.
• Oversees all Production teams within their line of business who are supporting all clients.
• Support existing policies and procedures and their revisions.
• Coordinate meetings/training.
• Support the Training Team with implementing new/updated policies and procedures.
• Clearly understands and educates team on what the Production Statistics and KPI Metrics are for each task for all team members
• Identify process improvements and create solutions.
• Oversight of SLA risks and any potential issues.
• Updates knowledge and understanding of all client production guidelines and requirements and shares with relevant teams.
• While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.
• Runs daily production reports to ensure orders are flowing through the line without issues.
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
• Collaborate with department leaders across the organization, and external vendors and clients as appropriate to discuss issues, develop strategy, coordinate activities, and resolve problems.
• Perform other related duties as assigned.

Benefits

• medical
• dental
• vision
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree