Disbility Claims Examiner

Prudential Financial • Washington, NV

21d • $53,300 - $88,000 • Remote

About The Position

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions! As a Disability Claim Examiner, you will play a critical role in supporting our customers during some of the most important moments of their lives. You will manage a caseload of Short-Term Disability and Absence claims, applying sound judgment, analytical expertise, and empathy to deliver timely, accurate, and fair claim decisions. This role offers the opportunity to make a meaningful impact while working in a collaborative, performance driven environment that values quality, accountability, and professional growth. The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

Requirements

• Open to candidates with diverse professional backgrounds, including hospitality, case management, absence management, and short‑term disability functions.
• Ability to work effectively in a fast‑paced environment, managing competing priorities with strong organizational and time‑management skills.
• Demonstrated success in achieving individual development goals and performance objectives.
• Excellent analytical, critical thinking, and decision-making skills.
• Strong written and verbal communication skills, with the ability to explain complex decisions clearly.
• Proven customer service skills with a genuine commitment to helping other.
• Highly organized, goal oriented, and able to manage multiple priorities effectively.
• Ability to adapt and thrive in a changing, evolving organization.
• Proficiency in a Windows based environment, including Word, Excel, and PowerPoint.

Nice To Haves

• 2–3 years of experience managing Short Term Disability and/or Absence claims.
• Previous knowledge of claim and risk management, including contract interpretation and administration.
• College degree preferred or equivalent relevant experience.

Responsibilities

• Independently manage a designated block of Disability and Absence claims from intake through resolution.
• Deliver accurate, timely, and well-reasoned claim decisions in accordance with policy provisions and regulatory requirements.
• Serve as a trusted partner to stakeholders by providing clear, compassionate, and professional communication.
• Maintain a strong focus on customer experience, ensuring claimants feel supported and informed throughout the process.
• Analyze medical, occupational, and financial information to determine eligibility and ongoing benefits.
• Build and maintain productive customer relationships through reliability, responsiveness, and sound judgment.
• Consistently meet productivity, quality, and service metrics in a fast paced, performance driven environment.
• Collaborate with peers and leaders while demonstrating the ability to work independently and take ownership of outcomes.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree