Claims Examiner
About The Position
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies.
Requirements
- High School diploma or equivalent required
- Health claims processing experience [referred] [required], including use of claims processing software and related tools
- Highly-motivated and success-driven
- Exceptional verbal and written communication and interpersonal skills, including negotiation and active-listening skills
- Exceptional analytical and problem-solving skills
- Strong attention to detail with a commitment to accuracy
- Ability to adapt to change in a dynamic fast-paced environment with fluctuating workloads
- Basic mathematical skills
- Intermediate typing skills
- Basic computer skills
- Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements
- Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test
Nice To Haves
- Knowledge of medical terminology, ICD-9/ICS-10, CPT, and HCPCS coding, and HIPAA regulations preferred
- Knowledge of insurance policies, regulations, and best practices preferred
Responsibilities
- Review insurance claims to assess their validity, completeness, and adherence to policy terms and conditions.
- Collect, organize, and analyze relevant documentation, such as medical records, accident reports, and policy information.
- Ensure that claims processing aligns with the company's insurance policies and relevant regulatory requirements.
- Conduct investigations, when necessary, which may include speaking with claimants, witnesses, and collaborating with field experts.
- Analyze policy coverage to determine the extent of liability and benefits payable to claimants.
- Evaluate the extent of loss or damage and determine the appropriate settlement amount.
- Communicate with claimants, policyholders, and other stakeholders to explain the claims process, request additional information, and provide status updates.
- Make recommendations for claims approval, denial, or negotiation of settlements, and ensure timely processing.
- Maintain accurate and organized claim files and records.
- Stay updated on industry regulations and maintain compliance with legal requirements.
- Provide excellent customer service, addressing inquiries and concerns from claimants and policyholders.
- Strive for high efficiency and accuracy in claims processing, minimizing errors and delays.
- Stay informed about industry trends, insurance products, and evolving claims management best practices.
- Generate and submit regular reports on claims processing status and trends.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
