Wrap Around - Director

Puyallup Tribe of Indians•Tacoma, WA

23h•Onsite

About The Position

The Director provides supervision and direction for the Wrap Around Department, including the Youth Division. The department operates on a peer-to-peer basis, assisting the Tribe’s social service programs in defining and implementing goals and objectives for wrap around services and helping clients navigate programs. The Director coordinates with the Administrative Manager to develop the department and build relationships across tribal programs and departments. The position is responsible for implementing department policies, procedures, screening and eligibility requirements, program guidelines, and participation requirements. It provides administrative leadership and supervision, evaluates staff performance and service quality, supports programs in establishing wrap around goals, advocates for social service needs, and monitors legal and regulatory changes affecting services. The Director also develops partnerships with government and community stakeholders, provides direct client support, determines eligibility for support services, and works to identify resources for mental health, substance abuse, housing, and homelessness-related needs. For the Youth Division, the Director facilitates outreach and program education, organizes supportive meetings for at-risk youth, leads a tribal youth survey and needs assessment, and evaluates program effectiveness using data collection. The role oversees grant compliance and funding development, maintains a department database, prepares and monitors budgets, and designs a welcoming, culturally relevant, trauma-informed meeting and office environment for youth. The Director supervises direct and indirect reports and may respond to emergencies after hours, on weekends, or holidays as needed. The position is full-time at 40 hours per week. Work is performed in an office setting, with occasional travel. The work environment is usually quiet. Physical duties include regular sitting and talking or hearing, frequent walking, occasional standing and handling objects, and occasionally lifting or moving up to 10 pounds.

Requirements

Master’s degree from a four-year college or university in social work or a related field, plus three years of experience and/or training in a social service setting as a senior case manager or in a management-level capacity managing or mentoring subordinate program staff; or an equivalent combination of education and experience with a minimum of a bachelor’s degree and five years of experience in social work or a related field.
Supervisory experience required.
Intermediate knowledge and experience with computer applications, including word processing, spreadsheets, and databases.
Strong writing and organizational skills.
Ability to read, analyze, and interpret complex documents and respond effectively to sensitive inquiries or complaints.
Ability to make presentations to groups using original or innovative techniques and to make persuasive presentations on complex or controversial topics to senior management, public groups, or boards.
Ability to work with mathematical concepts, including probability, statistical inference, geometry, trigonometry, fractions, percentages, ratios, and proportions.
Ability to apply logical or scientific thinking to complex intellectual and practical problems and work with abstract and concrete variables.
Ability to adjust to and work within a Tribal governmental structure and work effectively in a stressful environment with high work volume and complaint resolution.
Customer service skills.
Must have and maintain a valid, unrestricted Washington State driver’s license with no restrictions that would prevent driving a GSA vehicle.
Familiarity with Puyallup Tribal culture and its integration into casework services.
Familiarity with Tribal, national, and local wrap around services and resources.
Ability to develop and maintain ethical and professional relationships and uphold a favorable public image of the Tribe through community, civic, industry, and professional participation.
Ability to perform the essential functions of the job, with reasonable accommodations where applicable.

Responsibilities

Facilitate, establish, and promote the mission and direction of the Wrap Around Department and Youth Division.
Implement the department, including policies and procedures, screening and eligibility requirements, program guidelines, and participation requirements; update these as needed.
Collaborate with the Administrative Manager and social service departments identified as stakeholders in the Wrap Around Department and Youth Division.
Establish and maintain relationships with Core Team Members and Steering/Advisory Committee Members to inform program development and review.
Provide administrative technical assistance, leadership, and supervision to the department and Youth Division, ensuring compliance with policies and procedures.
Evaluate staff work to ensure service quality and effective use of resources.
Assist program directors in establishing social service wrap around goals and objectives for the Tribe’s Annual Operations plan through outreach, collaboration, support, and advocacy.
Review federal and state laws and tribal code changes that may affect service delivery.
Build support-service relationships at the state, county, city, and federal levels and advocate for department and program services.
Meet with department heads to establish shared services and assess member and community needs to determine adult and youth service goals.
Provide direct service and support to clients and determine eligibility for client support service requests.
Identify services for clients with mental health and substance abuse issues and develop additional or alternative housing options, including resources for people experiencing homelessness and housing projects.
Develop training for adult and youth clients on crisis response and coping strategies.
Complete projects assigned by the Administrative Manager or Tribal Council.
Maintain effective internal and external communications and attend relevant meetings, trainings, and workshops.
Oversee grant compliance and identify grants or other funding sources that may benefit the department.
Maintain a department database, including Youth Division information, for eventual use across tribal programs.
Prepare and monitor the budget, develop the annual budget, and prioritize and approve expenditures.
Lead a comprehensive tribal survey and needs assessment to identify challenges and obstacles facing tribal youth.
Facilitate Youth Division outreach, provide program education, and assist with referrals and ongoing collaboration.
Organize regular team meetings for at-risk youth that support communication, problem-solving, goal-setting, tribal community, and empowerment.
Conduct comprehensive program evaluations by designing and implementing data collection techniques to assess effectiveness and impact.
Design a welcoming, functional, culturally relevant, and trauma-informed meeting and office space tailored to tribal youth.
Carry out supervisory duties, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties as assigned.
Respond to emergency situations after hours, weekends, or holidays as needed.