Explorer | Director | Market Research | Ontario

Savanta

4d•Remote

About The Position

Explorer is seeking a Director for its Research team to lead client service, manage multiple accounts and projects, and help build a high-performing team. The role focuses primarily on quantitative shopper research and involves working with the Vice President to deliver projects smoothly and meet client goals. The Director turns complex data and analytics into clear, actionable insights, reports, and presentations for strategic and operational audiences, and responds to client concerns with practical solutions. The position also includes overseeing field operations onsite with clients, primarily across the United States and Canada, and mentoring and training team members in research methods and strategies. The role requires residence in Ontario, Canada, and offers opportunities for travel across North America. It is currently remote and linked to the Ontario office, though the arrangement may change to hybrid in the future. The Director reports directly to the Vice President.

Requirements

Substantial experience in the market research industry; a mix of client-side and supplier-side experience is highly appreciated.
Proven leadership skills and the ability to guide teams effectively in high-pressure situations.
Expertise in advanced analytics and experience transforming data into actionable business solutions.
Ability to deliver precise strategies and insights under tight schedules.
Experience running and delivering quantitative research studies, including online research and central location testing.
Exceptional communication skills and ability to build strong relationships with senior-level clients.
Proactive approach and ability to balance multiple projects and meet fast turnaround requirements.
Must be located in Ontario, Canada.

Nice To Haves

Shopper research experience, particularly in packaging testing, store layout optimization, and understanding customer pathways.
A mix of client-side and supplier-side market research experience.

Responsibilities

Support the Vice President in overseeing and managing multiple client accounts, delivering results and building lasting client relationships.
Transform complex information into clear, compelling narratives for reports and presentations.
Apply advanced analytics to distill complex data into actionable insights that address business challenges.
Develop reports and presentations that resonate with strategic planners and operational managers.
Oversee onsite field operations with clients, primarily across the United States and Canada, to ensure they meet client expectations.
Address client concerns with practical solutions that support satisfaction and loyalty.
Mentor and support team members and foster a collaborative work culture.
Develop and lead training initiatives to strengthen the team’s research methods and strategies.