Director Workforce Training

Goodwill of SWPA•Pittsburgh, PA

5d•Onsite

About The Position

The Director of Workforce Training leads the Human Services division’s training portfolio, aligning initiatives with organizational strategic goals, labor market demands, and participant needs. The role provides operational oversight, including budget management, funding sustainability, and accountability for program impact. The Director coaches the Tech Academy Coordinator and Instructional Designer, develops team capability, and supports operational excellence and scalable outcomes. The position also leads expansion of occupational training tracks, including digital skills, retail, customer service, and pre-apprenticeship training, and works with Business Engagement, internal teams, and external stakeholders to design and strengthen industry-informed programming. Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and community programs through donated-goods retail and online sales. Its Human Services division provides outcome-oriented services to help people facing barriers to employment reach their potential. The Education, Training, and Client Services department offers educational programming such as HiSET/GED preparation, digital literacy, computer skills, and English as a Second Language, along with services and resource coordination. This is a regular, full-time, exempt position based at the Workforce Development Center in Pittsburgh, Pennsylvania. The schedule is Monday through Friday, 9 AM to 5 PM, with occasional evenings, weekends, and travel to program and partner sites potentially required. The external hiring range is $65,915.20–$77,445.89 per annum.

Requirements

Bachelor’s degree in Business Management, Education, Teaching, Psychology, Rehabilitation Sciences, Social Work, Human Services, or a related field and 4 or more years of relevant experience; alternatively, a master’s degree in one of these fields or a related field and 2 or more years of relevant experience.
Progressive leadership and supervision experience in workforce development, training, higher education, or a closely related field.
Demonstrated experience in strategic planning, developing a division-wide program vision, and translating strategy into operational execution.
Demonstrated department-level fiscal responsibility, including management of an annual budget.
Valid driver’s license, active insurance policy, and reliable transportation for local travel.
Complete Goodwill SWPA-assigned background checks, including a National Criminal Background check, before the first day of employment.
Provide current, valid Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH clearances before the first day of employment.

Nice To Haves

Knowledge of WIOA and SNAP E&T/EARN to align training requirements, pathway design, and performance outcomes across the Human Services portfolio.
Experience leading and integrating training operations across multiple sites or geographic regions.

Responsibilities

Lead development of a cohesive portfolio of digital skills, retail, pre-apprenticeship, and apprenticeship pathways with stackable credentials and clear routes to employment.
Standardize and oversee eligibility, enrollment, assessment, and credentialing processes across programs, ensuring division-wide quality and accessibility standards.
Align curricula with employer-validated competencies and, where applicable, Registered Apprenticeship standards in partnership with Business Engagement.
Direct the instructional leadership framework to support consistent performance, professional growth, and quality standards across the Human Services training team.
Cultivate and manage relationships with employers, funders, partner agencies, and internal leaders to strengthen alignment and referrals.
Represent the department on regional task forces, committees, and at community events, using insights to inform and shape strategy.
Lead the strategic partnership with Business Engagement to secure employer validation of curricula and establish work-based learning opportunities.
Lead the design, implementation, and evaluation of workforce training in collaboration with agency leadership.
Manage staff accountability and align teams with departmental objectives through individual goal setting and annual evaluations for direct reports.
Lead continuous improvement and scalable solutions aligned with organizational priorities and market demands.
Develop, monitor, and manage the department budget to maximize mission impact.
Identify and steward funding opportunities and prepare forecasts and reports.
Review contracts for feasibility and alignment with service goals and support their implementation.
Ensure appropriate data collection, documentation, and reporting to internal and external entities, including data required for licensure and accreditation; serve as the primary contact for external audits related to training programs.
Establish key performance indicators and systems to evaluate satisfaction, outcomes, and program performance.
Implement data collection and analysis frameworks to assess impact and address partner compliance challenges.
Analyze data to identify trends, successes, and areas for improvement.
Maintain an up-to-date understanding of and comply with company policies and procedures.
Contribute to short- and long-term organizational planning and strategy as a member of the management team.