Director Veterinary Quality

Banfield Pet Hospital•Las Vegas, NV

6d•Hybrid

About The Position

The Director Veterinary Quality ensures that care delivered in assigned hospitals meets industry and Banfield quality standards. This role partners with Vice Presidents Veterinary Quality and Area Chiefs of Staff to execute veterinary initiatives. The Director of Veterinary Quality champions quality by communicating, demonstrating, and driving a culture consistent with Banfield's five principles and six domains of quality (safe, effective, patient/client centered, timely, efficient, and equitable) at the market level. The goal is to optimize results in improved medical care, a better client experience, increased associate engagement, and better hospital performance.

Requirements

Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree is required.
Five years practicing in small animal veterinary medicine and surgery practice expertise.
Two years experience in hospital leadership.
Five years experience in multi-location veterinary management.
An active veterinary license in good standing is required for every state in which they oversee hospitals.
Candidate must obtain state controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working.
Accredited by the USDA Animal and Plant Health Inspection Service.
All field leaders are required to live in their market/region.

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team.
In partnership with the ACOS, drive a successful and growing doctor team through recruiting, gathering referrals, and hiring.
Ensure the delivery of an exceptional onboarding and mentorship experience.
Consult with operational partners on doctor risk, staffing needs and compensation.
Develop and lead the Area Chiefs of Staff (ACOS) to ensure care delivered in our hospitals meets industry, regulatory, and Banfield quality standards.
Drive market performance to deliver outstanding, high quality medical care that aligns with the six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care) and meets practice OGSMs related to the delivery of care and quality KPIs.
Oversee implementation and auditing of medical quality programs, ensuring adoption to help drive success, and consulting with field and hospital leaders as appropriate.
Work with Field Directors & Hospital Leaders to oversee the safety of clients, associates and pets by ensuring hospitals comply with all safety procedures and regulations.
Work with Field Directors & Hospital Leaders to ensure hospital operations meet all local, state and federal regulations.
Lead efforts for DEA and radiation safety and compliance.
Travel to assigned markets and perform regular hospital visits to assess and validate the delivery of care and performance of ACOS and veterinary provider teams.
Develop productive relationships with veterinary medical colleges to meet the long term recruiting needs for the practice, partnering with (or serving as) University Liaison and Central Team Support as needed to deliver on these plans.
Manage the market level medical equipment budget and oversee maintenance and calibration of medical equipment.
Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (i.e., regulatory boards, vendors, associations, and referral hospitals) to promote a positive image of the practice and Banfield’s brand reputation.
Other job duties as assigned.