Director, Quality

CDM Smith•Cross Lanes, WV

12h

About The Position

The Director, Quality will lead quality governance for a $1.5 billion, multi-year program located in Southern California, overseeing multiple Quality Control Managers. The role is also responsible for enterprise-wide quality assurance and quality management, including developing and implementing quality systems, policies, processes, and strategic plans. The Director works with project management, senior leadership, and the QA organization to ensure project and company requirements are met, improve performance, and foster a firm-wide culture of quality. The position may require domestic and/or international travel of 10% or less, depending on duties and project demands. An appropriate and valid driver’s license is required.

Requirements

Bachelor’s degree, or equivalent additional directly related experience in lieu of a degree.
15 years of related experience.
General knowledge of relevant industry practices, including proposal development, quality processes, design engineering, construction, project management, finance, and health and safety.
Excellent leadership, facilitation, and negotiation skills.
Ability to lead team efforts to establish and monitor planning and deployment of company-wide initiatives.
Demonstrated ability to lead and champion company-wide process improvement initiatives.
Excellent communication and presentation skills, with demonstrated expertise in program organization.
Expert interpersonal and customer relations skills.
Ability to work in a dynamic, multitasking environment.
Strong statistical analysis skills for quality control testing, measurement, and problem solving.
Excellent Microsoft Word, Excel, PowerPoint, and Outlook skills.
An appropriate and valid driver’s license.
Ability to travel domestically and/or internationally as duties and project demands require.

Responsibilities

Lead a team of multiple Quality Control Managers and oversee quality governance for the program.
Implement USACE CQC three-phase control procedures for each Definable Feature of Work (DFOW).
Develop and commission quality control systems; analyze inspection and testing procedures; use metrics and statistics to diagnose and correct improper quality control practices; and audit quality systems to identify and correct deficiencies.
Collaborate with the management team throughout the project lifecycle to ensure quality activities and hold points are properly executed.
Guide quality and project teams to ensure understanding of and compliance with project quality requirements.
Maintain documentation of quality activities and ensure accurate production of required reports and timely communication to project management and project teams.
Develop staff through training, support, guidance, and assistance with goal setting; manage day-to-day quality management staff activities and provide performance appraisal feedback.
Ensure subcontractor and vendor Quality Inspectors are qualified for their required inspections, and audit relevant subcontractor and off-site inspections for compliance with the Quality Management Plan.
Direct and promote the firm’s culture of quality; collaborate with senior leadership and the QA organization to develop quality methods, practices, and policies across business units.
Oversee enterprise-level quality management, including establishing, monitoring, and achieving firm-wide goals and quantifying internal and external quality requirements.
Establish programs and processes to meet client and company requirements; design and execute strategic and tactical quality assurance plans.
Identify, collect, analyze, and report quality KPIs; standardize QA measures, procedures, and systems; define company processes and develop auditing procedures.
Analyze service or performance deficiencies and recommend improvements and potential cost reductions.
Develop, implement, and manage continuous-improvement strategies for enterprise-wide quality systems and processes.
Monitor lessons learned and cause-and-effect analyses.
Direct, guide, and mentor QA and quality control staff on quality policies and procedures; manage QA development and training; provide technical direction to technical staff.
Perform other duties as required.