Director VCA Community Client Impact

Visa•Atlanta, GA

22d•$164,900 - $279,000•Onsite

About The Position

Visa Consulting and Analytics (VCA) provides consulting and solution services to Visa network clients, including financial institutions and merchants. The North America Consulting Practice works with Visa’s largest U.S. issuers to address priorities in areas such as profitability, strategic growth, customer experience, digital payments, and risk management. The Director joins the Community FI segment’s Client Impact team to deliver high-impact client projects, develop consulting talent, and operationalize AI-enabled and agentified project-delivery workflows. The role leads strategically important and complex engagements, oversees multiple concurrent projects, and helps evolve delivery methods, talent-development practices, and consulting operations. It also owns one or more Client Impact functional priorities and influences practices, standards, and outcomes across the broader team. The Director is a people leader, typically with 3–6 direct reports, and coaches and develops consultants while advancing the team’s learning and engagement-management capabilities. Client engagements may cover market penetration, profitability, segmentation, growth, product development, program launches, customer acquisition and lifecycle optimization, retention, and portfolio optimization. The role also identifies emerging client needs and opportunities for additional consulting work. It reports to a Senior Director within VCA. The position requires at least three days in the office; the specific days will be confirmed by the Hiring Manager. Work hours vary with department needs, and travel is required 5–10% of the time. Work is performed in an office setting and involves desk work, sitting and standing, in-person and telephone communication, and frequent use of standard office equipment such as computers and telephones.

Requirements

At least 10 years of work experience with a Bachelor’s Degree, at least 8 years with an advanced degree (e.g., Master’s, MBA, JD, or MD), or at least 3 years with a PhD.
Strong knowledge of the card payments industry and understanding of the community financial institution segment.
Track record of delivering strategic insights, diagnosing complex business challenges, and translating analysis into actionable recommendations that drive client growth and performance.
Ability to build trusted relationships with clients and partners and influence across the organization.
Ability to balance multiple priorities in a dynamic environment.
Commitment to developing and leading consulting talent.
At least three days in the office; the specific days will be confirmed by the Hiring Manager.
Travel 5–10% of the time.

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree, 8–10 years with an advanced degree (e.g., Master’s, MBA, JD, or MD), or 6 or more years with a PhD.
Relevant experience at a large management consulting firm or U.S. financial institution.
Payments or financial services experience.
Strong analytical and quantitative background.
Experience using financial indicators to measure business performance, with significant focus on impacting ROI.
Self-motivated, results-oriented approach and ability to handle numerous projects concurrently.
Knowledge and understanding of banking operations and/or payment schemes, including products and services, business systems and processes, marketing initiatives, and card issuing experience.
Excellent communication, storytelling, and presentation skills.
Team-player approach.
Technology mindset and curiosity, with awareness of digital trends and applications.

Responsibilities

Lead delivery of the team’s most complex, ambiguous, or high-visibility engagements across workstreams, stakeholders, and executive client audiences.
Translate client objectives and agreed scopes into practical workplans with clear milestones, responsibilities, and deliverables.
Build storylines linking findings to recommendations, implementation considerations, and expected client outcomes.
Lead day-to-day project execution, including team coordination, client working sessions, issue resolution, and progress reporting.
Develop analytical frameworks and guide the use of Visa, client, and industry data to produce credible insights.
Manipulate and analyze large industry and Visa datasets to determine meanings, insights, and client recommendations.
Provide oversight and quality assurance across concurrent engagements, addressing critical issues and coaching teams through delivery challenges.
Advise teams on engagement design, methodologies, executive narratives, and novel business problems.
Establish standards for analytical rigor, storylining, and executive communications across the Client Impact portfolio.
Partner with functional peers and global and regional teams to leverage Visa resources in project delivery.
Coach and develop engagement managers and consultants through capability building, succession planning, and leadership development.
Identify organizational capability gaps and lead initiatives to strengthen consulting, analytical, project-management, and client-leadership skills.
Contribute to hiring, onboarding, workforce planning, and performance management.
Support a stable team environment and project staffing based on business needs and development opportunities.
Define and institutionalize delivery standards, leading practices, and reusable assets across Client Impact.
Use approved AI-enabled and agentified workflows to improve delivery efficiency while maintaining analytical rigor and appropriate review.
Build scalable solutions, toolkits, best-practice documents, and consulting approaches for the VCA practice.
Own one or more Client Impact functional priorities, such as talent development, staffing, quality management, AI-enabled delivery, knowledge management, or engagement-management excellence.
Develop and execute improvement plans to strengthen the effectiveness, scalability, and consistency of Client Impact operations.
Establish metrics, governance mechanisms, and performance expectations for assigned areas.
Partner with Client Impact leadership to turn emerging needs into sustainable capabilities, processes, and tools.
Advise Client Leads on engagement approaches, challenge assumptions, and help design solutions for complex client needs.
Influence consulting pipeline development by identifying market opportunities, repeatable solutions, and opportunities to expand client impact.
Represent Client Impact in cross-functional discussions on delivery strategy, resource allocation, and practice priorities.
Identify emerging client needs and opportunities to extend impact through additional consulting engagements and solutions.