About The Position

The Director of Clinical Operations is accountable for delivery of all clinical trials for the assigned therapeutic area. The role leads the HOCT Clinical Trial Management team for Regional Clinical Operations, North America, and ensures effective execution of clinical trials across the BMS R&D portfolio. Reporting to the Regional Head of Clinical Operations, the Director is a key member of the RCO and GDO extended leadership teams and serves on the local affiliate leadership team and committees where applicable. The role provides strategic and operational direction for country-level trial execution across development phases, ensuring delivery against timelines, quality standards, and budgets. It leads and develops clinical operations staff, optimizes resources and priorities, maintains knowledge of the local regulatory environment, and works with internal and external stakeholders to support compliant, high-quality clinical trial delivery.

Requirements

  • Bachelor's degree required.
  • Extensive relevant industry experience, including staff management in a pharmaceutical and/or biotechnology environment.
  • Significant experience delivering global clinical trials in a variety of operating models, including internal and outsourced delivery.
  • Proven success in clinical operations delivery and the ability to translate science into robust operational delivery plans.
  • Strong understanding of the drug development process and proven expertise in global clinical trial execution and management.
  • Knowledge of global regulatory requirements and ICH GCP principles as they relate to clinical trial execution and business impact.
  • Extensive understanding of and experience in the assigned territory.

Nice To Haves

  • Advanced degree preferred.

Responsibilities

  • Provide strategic and operational direction for country-level clinical trial execution across development phases, ensuring delivery against timelines, quality standards, and budget targets.
  • Apply an enterprise perspective to decisions and support BMS in maintaining a competitive industry advantage.
  • Lead internal communication and affiliate alignment regarding BMS clinical trial strategy.
  • Lead Clinical Operations professionals, including oversight of Line Managers, Clinical Trial Managers, and Country Coordinators.
  • Build and sustain a high-performing team through hiring, performance management, succession planning, coaching, and development.
  • Promote a diverse, integrity-focused workplace culture that supports coaching and accountability.
  • Assess cluster demand and priorities and optimize team resources to deliver committed or validated trial targets and performance metrics; initiate actions when priorities change.
  • Set cluster goals and evaluate progress against committed clinical trial milestones.
  • Approve key operational delivery elements, including country site and enrollment targets.
  • Approve study fee funds and payments within grant-of-authority limits.
  • Maintain understanding of the region's local regulatory environment and provide direction to support trial delivery.
  • Support preparation for and conduct of quality audits and regulatory inspections.
  • Support development and implementation of Corrective and Preventative Actions for local issues, ensuring resources and tools are available.
  • Develop productive relationships with cross-functional stakeholders and use insights to express views and influence throughout the organization.
  • Serve as a key point of contact for FSP staff, aligning them with operational and strategic priorities.
  • Represent the company in dealings with external partners, including industry bodies, investigators, site staff, and local authorities.
  • Represent RCO and GDO in affiliate-level leadership discussions.
  • Manage conflict resolution, problem-solving, and crisis management.
  • Identify improvement opportunities and contribute to continued refinement of RCO and GDO processes, systems, and strategies.
  • Contribute to global, regional, and country initiatives, incorporating regional considerations and operational implications.

Benefits

  • Comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings.
  • Flexible Time Off for eligible U.S.-based exempt employees, subject to manager approval.
  • Eleven paid company holidays each year.
  • For specified employee groups, 160 hours of paid vacation annually for new hires, 11 paid company holidays, and 3 optional holidays.
  • Depending on eligibility, paid sick leave, up to two paid volunteer days per year, summer-hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
  • Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year's Day.
  • Potential eligibility for discretionary incentive cash and stock opportunities.
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