Director Urgent Care Services

All Positions•Greenwood, SC

11d

About The Position

Responsible for the day-to-day management and strategic planning of Virtual Services and MyChart. The role oversees personnel, budgeting, planning, implementation, and support of these critical functions. It requires evaluating service opportunities and workflows, determining information and system requirements, collaborating with multidisciplinary teams, analyzing alternatives, and recommending solutions. The director also manages staff development and performance, ensures required education and licensing compliance, and provides high-quality support to internal and external customers. A weekly status report summarizing activities, milestones, issues, and project schedules is prepared for the AVP.

Requirements

Bachelor’s degree in computer science or Management Information Systems and eight years of experience, or equivalent twelve years of progressive information systems management experience or Virtual Services experience.
Proven record of effective technical and application systems management in a complex, open architecture environment.
Knowledge and experience analyzing specific hospital needs to identify and implement solutions.
Strong team-building and leadership, analytical, and problem-solving experience.
Ability to communicate effectively and interact with different levels of administration and management, clinicians, IT personnel, and clients.
Ability to negotiate successfully with customer support areas to establish and maintain priorities.
Strong planning, supervisory, and management skills.
Familiarity with Ethernet, TCP/IP, LANs, and WANs.
Experience with network architecture, general network management, troubleshooting, and support.
Ability to handle pressure situations.

Nice To Haves

Knowledge of hospital information systems environments and office automation applications.
Eight years of experience in a healthcare facility or another business with comparable virtual environments.
Experience with Epic and a healthcare environment.

Responsibilities

Maintain communication with the workforce through staff meetings and other channels, provide feedback on employee concerns, and communicate effectively in writing and verbally.
Promote employees’ professional growth and well-being through feedback, development planning, education, and referrals to internal resources.
Ensure staff meet mandatory education standards and that licensed staff maintain appropriate licenses and comply with Self Regional policies and procedures.
Plan, schedule, coordinate, and support Virtual Services activities, including workflow observation and analysis, information gathering, process development, testing alternatives, and modifying solutions.
Exercise independent judgment to analyze problems and requirements, determine logical approaches, and identify the type and quantity of information needed.
Determine system functional requirements, evaluate alternatives, and recommend components that meet needs within system design parameters.
Prepare weekly status reports for the AVP covering activities, events, milestones, issues, and project schedule updates.
Interview applicants, discuss employment possibilities with staff, and make recommendations to the AVP.
Schedule employees, assign work hours, consider time-off and vacation requests, and maintain adequate staffing levels.
Evaluate employees, review evaluations with them, and forward them to the AVP.
Orient new employees, instruct and observe them during the 90-day probation period, and recommend their employment status to the AVP.
Counsel employees regarding personnel or performance problems and identify potential solutions.
Provide high-quality support to internal and external customers and communicate effectively with administration, management, clinicians, IT personnel, Virtual Services personnel, clients, vendors, physicians, patients, families, and guests.
Work with clients to resolve issues and propose and implement solutions for manual and automated systems.
Work with clients and vendors to prepare work plans for application implementation and issue resolution.
Follow appropriate communication channels when bringing problems or concerns to the Assistant Vice-President or Administration, acknowledge requests, and follow through in an acceptable timeframe.