Director Urgent Care Services

Self Regional Healthcare•Greenwood, SC

12d

About The Position

Responsible for the day-to-day management and strategic planning of Virtual Services and MyChart, including personnel, budgeting, planning, implementation, and support of these functions. The role plans and coordinates activities, analyzes service opportunities and workflows, works with multidisciplinary teams to develop and test solutions, determines system functional requirements, and prepares weekly status reports for the AVP. The position provides supervision of staff, including interviewing applicants and making recommendations to the AVP, scheduling, performance evaluations, orientation, and counseling. It also supports internal and external customers by communicating effectively, resolving issues, coordinating implementation plans with clients and vendors, and providing courteous assistance to physicians, patients, families, guests, coworkers, and supervisors.

Requirements

Bachelor’s degree in computer science or Management Information Systems and eight years of experience, or equivalent twelve years of progressive information systems management experience or Virtual Services experience.
Proven record of effective technical and application systems management in a complex, open-architecture environment.
Knowledge and experience analyzing specific hospital needs to identify and implement solutions.
Strong team-building and leadership, analytical, and problem-solving experience.
Ability to communicate effectively and interact with administration, management, clinicians, IT personnel, and clients.
Ability to negotiate successfully with customer support areas to establish and maintain priorities.
Strong planning, supervisory, and management skills.
Familiarity with Ethernet, TCP/IP, LANs, and WANs.
Experience with network architecture, general network management, troubleshooting, and support.
Ensure licensed staff maintain appropriate licensure and comply with Self Regional policies and procedures.
Ability to handle pressure situations.

Nice To Haves

Knowledge of hospital information systems environments and office automation applications.
Eight years of experience in a healthcare facility or another business with comparable virtual environments.
Experience with Epic and a healthcare environment.

Responsibilities

Maintain communication with the workforce through staff meetings and other channels; provide feedback on employee issues through resolution.
Promote professional growth and employee well-being through education, feedback, development planning, and appropriate referrals to internal resources; ensure staff meet mandatory education standards.
Plan, schedule, and coordinate Virtual Services activities, including assessing opportunities, gathering information, analyzing workflows, collaborating with multidisciplinary teams, and testing and modifying solutions.
Exercise independent judgment to assess problems and requirements, identify logical approaches, and analyze the information needed to resolve issues or provide services.
Evaluate system alternatives and recommend components and functional requirements to meet needs.
Prepare weekly status reports for the AVP covering status, activities, events, milestones, issues, and project schedule updates.
Interview applicants, discuss employment possibilities with staff, and make recommendations to the AVP.
Schedule personnel, manage work hours and time-off requests, and maintain adequate staffing levels.
Evaluate employees, review evaluations with them, and forward evaluations to the AVP.
Orient and direct new employees during their 90-day probationary period and recommend employee status to the AVP.
Counsel employees about personnel or performance concerns and identify potential solutions.
Provide high-quality support to internal and external customers.
Communicate effectively with administration, management, Virtual Services personnel, clients, clinicians, IT personnel, physicians, patients, families, and guests.
Work with clients to resolve issues and propose and implement solutions for manual and automated systems.
Work with clients and vendors to prepare work plans for application implementation and issue resolution.
Acknowledge requests and follow through in an acceptable time frame; communicate positively and courteously and follow appropriate escalation channels.