Director, U.S Customer Engagement, Strategic Alliances and Advocacy
About The Position
The Director, U.S. Customer Engagement, Strategic Alliances and Advocacy develops and executes stakeholder engagement strategies to advance awareness, adoption, and integration of AMTAGVI and Iovance’s oncology pipeline programs. Reporting to the Senior Director, Global Customer Engagement, Strategic Alliances & Advocacy, this field-based leader builds regional relationships with patient advocacy organizations, oncology thought leaders, and professional societies across the United States. A primary focus is establishing and sustaining a lung cancer stakeholder network to support pipeline development, launch readiness, and long-term market success. The role engages stakeholders across melanoma, lung cancer, sarcoma, and future solid tumor indications. It coordinates with Medical Affairs, Commercial, Clinical Development, Corporate Communications, and other teams to share field insights, support launch readiness and indication-specific engagement plans, and ensure activities comply with legal, regulatory, and company policies. The position includes up to 50% travel within the United States. The role operates in a professional or remote office environment and involves standard office equipment and keyboards. The physical demands include remaining stationary for extended periods, occasionally moving about and exerting up to 10 pounds of force, visual acuity for computer work and reading, repetitive wrist, hand, or finger motion, and effective communication. It also requires analytical, conceptual, and problem-solving work, sound judgment, discretion, handling work-related stress and multiple priorities, and meeting deadlines.
Requirements
- Bachelor’s degree required.
- 10+ years of experience in biotechnology, pharmaceuticals, oncology, advocacy, customer engagement, stakeholder relations, or related healthcare fields.
- Demonstrated experience building and managing relationships with advocacy organizations, healthcare professionals, key opinion leaders, or treatment centers.
- Oncology experience required.
- Experience supporting product launches, market development initiatives, or late-stage pipeline programs.
- Strong relationship-building, communication, and influencing skills.
- Ability to work effectively across matrixed organizations and drive execution through cross-functional partnerships.
- Strong strategic thinking, stakeholder management, and project leadership capabilities.
- Ability to thrive in a fast-paced, highly regulated environment.
- Travel up to 50% within the United States.
Nice To Haves
- Experience in melanoma, lung cancer, sarcoma, immuno-oncology, or cell therapy is strongly preferred.
- Advanced degree (MBA, MPH, MS, PharmD, PhD, or equivalent) preferred.
- Experience working with oncology advocacy organizations and professional societies.
- Experience building thought leader networks and stakeholder engagement strategies in support of oncology product launches or pipeline development.
Responsibilities
- Develop and execute regional advocacy engagement strategies aligned with corporate and brand objectives.
- Build and maintain relationships with national, regional, and local patient advocacy organizations across current and future oncology indications.
- Support patient education, survivorship, community outreach, and advocacy initiatives.
- Gather and communicate stakeholder insights to inform business strategy, customer engagement planning, and patient support efforts.
- Develop and maintain relationships with community and academic oncology thought leaders across current and pipeline indications.
- Build and expand a lung cancer and sarcoma stakeholder network, including experts in thoracic oncology, pulmonology, thoracic surgery, and related specialties.
- Identify and engage emerging and established thought leaders to support pipeline milestones, clinical trial awareness, and launch readiness activities.
- Maintain stakeholder maps, engagement plans, and account intelligence to support strategic decision-making.
- Partner with Medical Affairs and Commercial teams to coordinate stakeholder engagement activities and align objectives.
- Lead planning and execution of regional society meetings, advocacy events, and oncology conferences.
- Support stakeholder engagement at national and specialty congresses, including ASCO, ASTCT, SITC, SSO, IASLC WCLC, and CHEST.
- Represent Iovance at external meetings and events in a compliant, professional, and strategically aligned manner.
- Partner with Medical Affairs, Commercial, Clinical Development, Corporate Communications, and other cross-functional teams to align engagement initiatives.
- Synthesize stakeholder feedback and field insights to support organizational decision-making and strategic planning.
- Support launch readiness activities and indication-specific customer engagement plans across current and future oncology programs.
- Ensure activities comply with applicable legal, regulatory, and company policies.
- Monitor oncology, immuno-oncology, and cell therapy trends, with a focus on lung cancer and emerging pipeline opportunities.
- Identify opportunities and barriers affecting patient access, referral pathways, stakeholder engagement, and treatment adoption.
- Support annual planning, budget management, and measurement of stakeholder engagement effectiveness.
- Provide regional insights and recommendations to inform enterprise strategy and future investment decisions.
- Adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics.
- Perform miscellaneous duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
