Director, Treasury Operations

Encova•Columbus, OH

22h•Hybrid

About The Position

The Director, Treasury Operations role is responsible for managing the treasury services unit and a team of billing specialists. This position involves overseeing daily cash positioning and liquidity activities, including cash forecasting, bank account monitoring, and short-term funding requirements. The role also includes managing the accurate processing and application of customer payments, leading collection efforts on aged and complex receivable accounts, and managing relationships with outsourced collection agencies and vendors. The Director will analyze collection results and trends, serve as a liaison between various departments to resolve payment disputes, and develop/implement process improvements and automation opportunities. Additionally, this role supports banking initiatives, treasury projects, audits, and regulatory reporting requirements.

Requirements

Bachelor's degree in finance, accounting, business administration, or related field, required.
5+ years of experience in treasury, cash management, accounting, collections, accounts receivable, or banking operations.
3+ years leadership experience with a proven ability to identify, develop and retain top talent.
Strong knowledge of liquidity management, cash forecasting, banking services, and collection practices.
Proficiency with treasury workstations, banking platforms, ERP systems, and Microsoft Excel.

Nice To Haves

Certified Public Accountant Preferred
Experience managing third-party collection vendors or outsourced service providers preferred.
Advanced analytical, communication, and problem-solving skills.

Responsibilities

Manage the treasury services unit and a team of billing specialists.
Manage daily cash positioning and liquidity activities, including cash forecasting, bank account monitoring, and short-term funding requirements.
Oversee the accurate processing and application of customer payments received through ACH, wire, lockbox, and check transactions.
Lead collection efforts on aged and complex receivable accounts to improve cash flow and reduce delinquency levels.
Manage relationships with outsourced collection agencies and vendors, including performance monitoring, service-level oversight, compliance reviews, and recovery reporting.
Analyze collection results, aging trends, and recovery metrics, providing recommendations to improve collection effectiveness and reduce bad debt exposure.
Serve as a liaison between Treasury, Accounting, Billing, and business units to resolve payment disputes and collection issues.
Develop and implement process improvements, automation opportunities, and enhanced controls across treasury operations and collections activities.
Support banking initiatives, treasury projects, audits, and regulatory reporting requirements.
Other duties as assigned.