Director, Theatrical Client Services

Deluxe•Burbank, CA

1d•$95,000 - $115,000•Onsite

About The Position

The Director, Theatrical Client Services owns the day-to-day relationship with a key US studio partner across Deluxe’s Cinema and Subtitling services. The role oversees theatrical title delivery from scripting, subtitling, and localization through mastering and digital cinema distribution, ensuring titles reach cinemas accurately and on schedule. The Director coordinates client-facing associates and teams across Operations, Localization, Scheduling, and Technical functions, identifies risks, resolves issues, and maintains alignment around release dates and quality standards. The role also improves order-management and title-management workflows, ensures systems and schedules are accurate, manages client billing, forecasts volumes and resourcing, and leads team development and cross-skilling. It is based in Burbank, California. Flexible working hours are required due to the release-driven nature of the work.

Requirements

At least 5 years of experience in a busy, deadline-driven client environment, including management of direct reports.
Proven ability to lead large, high-profile projects from inception to completion under tight timelines and high stakes.
Knowledge of digital cinema mastering and distribution technologies, client ordering workflows, and project management.
Working knowledge of subtitling and localization workflows.
Understanding of end-to-end theatrical workflows and how they connect.
Exceptional communication skills and ability to manage both the big picture and details.
Strong attention to detail and ability to manage multiple priorities.
Exceptional leadership skills, including the ability to handle complex employee situations professionally.
Ability to serve as a positive role model and encourage individuals to excel.
Ability to delegate effectively while maintaining control.
Collaborative approach and strong relationship-building skills; warm, sincere, approachable, and able to build trust across teams.
Professional, driven, solutions-focused, and calm under pressure.
Wide-ranging knowledge of clients within film, broadcast, and media platforms.
Flexible working hours are required due to the release-driven nature of the work.

Nice To Haves

Experience in title management, post-production, or localization.

Responsibilities

Serve as the senior day-to-day point of contact for the studio across Cinema and Subtitling services.
Partner with the SVP, Client Services and relevant leads to identify and pursue opportunities to improve client satisfaction and account success.
Hold continuous-improvement conversations with the studio and ensure workflows meet its evolving needs efficiently and holistically.
Represent Deluxe in high-profile client meetings and provide detailed title- and line-level information.
Own end-to-end delivery of the studio’s theatrical titles, from scripting, subtitling, and localization through mastering and digital cinema distribution.
Align creative, technical, localization, and operations teams to maintain smooth workflows and clear blockers.
Identify risks early, troubleshoot issues, and drive solutions that protect release dates.
Advocate for quality across subtitling, mastering, and quality control.
Initiate and manage high-level projects using available resources and identify when headcount needs should be raised.
Improve Client Service Representative and title-management workflows with Operations, Scheduling, and Technical teams.
Ensure order-management and scheduling systems are accurate, current, and reliable.
Manage client billing across Cinema and Subtitling services, ensuring accurate, complete, and timely billing.
Forecast volumes and resourcing against the studio’s release slate.
Participate in task force groups to integrate activities, communicate issues, obtain approvals, resolve problems, and stay informed about developments, requirements, and policies.
Manage a team of client-facing associates and occasionally oversee contingent workers as needed.
Coach team and individual performance to support continuous growth and development.
Own team learning and development, including cross-skilling between Cinema and Subtitling workflows.