Associate Director, Client Services

Kobie Marketing•Jersey City, NJ

1d•Remote

About The Position

The Associate Director, Client Services leads day-to-day client and internal partnerships for one or more retail accounts. The role shapes loyalty strategy using data and insight, leads cross-functional teams, and delivers programs designed to improve clients’ business results. It involves working with recognized retail brands across stores, apps, and ecommerce, including high-volume promotional calendars, peak seasons, and varied loyalty models such as tiers, co-brand cards, and paid memberships. The position owns client relationships, program performance, campaigns, issue resolution, account growth ideas, and client readiness for launches and major initiatives. The role may require periodic travel, with the ability to travel up to 15%. It is remote-first, with flexibility to work remotely.

Requirements

8 to 10 years of experience in marketing, customer loyalty, or CRM roles.
Strategic vision paired with hands-on execution.
Strong analytical skills and comfort turning data into decisions.
Knowledge of CRM, loyalty platforms, and customer segmentation.
Ability to lead cross-functional teams through influence in a fast-paced environment.
Bachelor's degree in marketing, business, or a related field.
Ability to travel up to 15%.

Nice To Haves

Loyalty program management experience.
Background in retail, e-commerce, or hospitality.
Client services or sales experience.
An advanced degree or certification in marketing or customer engagement.

Responsibilities

Own day-to-day working relationships across assigned accounts, lead client meetings, build trust with multiple stakeholders, and contribute to client satisfaction.
Partner with Strategy and Decision Science teams to turn customer data into recommendations that improve participation, redemption, and ROI.
Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners.
Anticipate issues before they escalate and drive them to resolution.
Identify expansion opportunities and develop growth roadmaps for account leaders to present to clients.
Lead product conversations and own client readiness for launches and major initiatives.