Associate Director, Client Services

Whalar Group • New York, NY

7d

About The Position

Whalar, part of Accenture Song, is a creator and social agency that helps brands become cultural drivers by unlocking the creative power of creators. With hubs in London, Berlin, New York, and Los Angeles, the agency operates globally.

The Associate Director, Client Services leads delivery and growth of key client partnerships, working across clients, creators, and cross-functional teams to ensure exceptional campaign execution and client experiences. The role serves as a strategic advisor, leads and develops the Client Services team, promotes operational excellence, and contributes to account growth and new business opportunities. It also brings industry knowledge and creative solutions to client engagements to deliver measurable business impact.

The position is based in New York, NY or Los Angeles, with an ASAP start date. The fixed salary is $100,000 USD per year and is not subject to negotiation. The role includes a comprehensive benefits package.

Requirements

• At least 5 years of agency or brand experience, including team management.
• Strong detail-oriented communication, organizational, and interpersonal skills.
• Solid understanding of the creator economy and social media advertising ecosystem, with an appetite for learning about industry innovations.
• Appreciation and understanding of high-quality creativity.
• Curious, self-starting, problem-solving approach and proactive, can-do attitude.
• Proven track record of successful program delivery and account growth with large customer accounts.
• Strong management skills and ability to lead and motivate people.

Nice To Haves

• Experience with gaming brands and creators.

Responsibilities

• Act as a senior liaison among clients, content creators, cross-functional teams, and partners to deliver campaigns and exemplary client service.
• Manage the team's day-to-day tasks and campaign-delivery operations, with support from the Director.
• Mentor, train, and develop team members through career pathing, and serve as a positive, solutions-first role model.
• Deliver campaigns across social media and content platforms, primarily TikTok, Instagram, and YouTube.
• Maintain project workflow tools, including Echo and trackers, and templates; ensure project teams do not operate in silos.
• Assist with creator negotiations where applicable, with support from the Director.
• Manage contracting with the Business Affairs team and creators or agents.
• Track campaign budgets and spending, optimize budgets, and reconcile campaigns.
• Work with the Measurement, Media & Analytics team to prepare campaign wrap reports and other ad hoc reporting deliverables.
• Stay current on social media, creator news, emerging platforms, creators, and trends.
• Support new business pitches.
• Build trust with leadership, handle client concerns and objections, and serve as a point of escalation.

Benefits

• Healthcare, including medical, dental, and vision coverage.
• 25 days of paid time off, sick days, and winter break.
• Monthly phone and internet reimbursement.
• Professional development stipend.
• Home office allowance for new joiners.
• Paid parental leave.
• Volunteer days.
• Identity theft protection and legal assistance.
• Company-paid life and disability insurance.
• Voluntary life insurance policy.
• Voluntary hospital and critical illness insurance.
• Voluntary pet insurance.
• Employee Resource Groups.
• Flexible benefits and collaborative work environments and experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed