: Supervisor, Theatrical Services (Audio/Visual)

SeaWorld•Busch Gardens Williamsburg, SC

8d•$22•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! Position Overview: The Audio/Visual Supervisor leads and manages the daily technical operations, maintenance, and personnel of the A/V Technical Services team across park attractions, theatrical spaces, and special events. This leadership role oversees preventative maintenance programs (Green Tagging/Shutdown), trouble call resolution, project installations, and corporate/park event setups. The Supervisor is responsible for scheduling, team development, budget tracking, and ensuring the highest standards of reliability and safety for all park-wide audio, video, camera, and control network systems.

Requirements

High school diploma or equivalent required; trade school, college coursework, or degree in Audio/Visual Technology, Electronics, or a related field strongly preferred.
Minimum 2–3 years of supervisory or leadership experience managing technical crews, project timelines, and operational workflows.
Minimum 3 years of hands-on experience installing, operating, troubleshooting, and repairing professional A/V systems, video projectors/screens, commercial audio DSPs, and control networks.
Working knowledge and programming familiarity with Q-SYS / audio DSP architectures, digital video signage, network switches, and basic PLC integration.
Practical experience with cable termination, soldering, fiber optics, diagnostic testing equipment, power tools, and bench-repair troubleshooting.
Familiarity with scheduling software, procurement systems (e.g., SAP), and standard office software.
Strong verbal and written communication skills; ability to interface professionally with executive leadership, park operations, and across technical departments.
Must be at least 18 years of age with a valid state driver's license and the ability to obtain company driving clearance.

Nice To Haves

Manufacturer and industry certifications (e.g., Q-SYS Level 1/2, Dante Certification, AVIXA CTS).
Direct experience with theme park, festival, or resort A/V infrastructure, attractions, and park-wide background audio systems.
Working familiarity with pneumatic, mechanical, or show control integration interfaces.

Responsibilities

Supervise, mentor, and train seasonal and full-time A/V technicians; manage timekeeping (Kronos), work schedules, daily shift assignments, and activity logs.
Assist with recruiting, interviewing, onboarding, and training seasonal technicians, ensuring high technical standards and safe work practices across the team.
Supervise daily systems inspections, morning Green Tagging, evening shutdown procedures, and preventative maintenance on all park A/V, ride audio, camera, games, photo, and background sound systems.
Coordinate and supervise immediate response to field trouble calls, ensuring efficient diagnosis, repair, and follow-up in accordance with Standard Operating Procedures (SOPs).
Program, configure, and troubleshoot Q-SYS, DSP networks, BrightSign digital signage, camera systems, video projection, and PLC-integrated audio/visual control systems.
Plan, supervise, and execute high-quality A/V setups for corporate presentations, park meetings, special functions, and park-wide seasonal events.
Oversee installation, cabling/fiber infrastructure pulls, equipment tuning, and seasonal strike/install projects across park venues.
Track departmental project budgets, initiate equipment and supply orders via procurement systems (SAP), generate work orders, and maintain shop inventory.
Ensure park safety targets, cleanliness, and organization are maintained across technician shops, storage facilities, job sites, and department vehicles.
Perform other duties as assigned.