Director - Technology Solutions

Marsh McLennan • San Diego, CA

1d

About The Position

The Director, Technology Solutions leads the Technology Solutions team and works alongside the Employee Health & Benefits division, overseeing HR technology support offered to clients. The role provides strategic leadership, develops the team, oversees projects and client support, and manages HR technology vendor relations. The successful candidate is service-oriented, maintains high personal standards, and uses a hands-on work style. They must be comfortable managing multiple tasks and deadlines at a varying pace, frequently adjusting priorities and handling interruptions. The position interacts with leadership, internal associates across multiple offices, clients, and external vendors. It requires occasional extended workdays and 10% travel, including overnight trips.

Requirements

• At least 7 years of experience in health and welfare products or markets, specifically benefits and HR systems.
• Professional history showing increasing levels of responsibility directly related to the duties of the role.
• Analytical, solutions-oriented team player who takes initiative and drives results.
• Strong familiarity with the Employee Health & Benefits marketplace, including industry needs, carriers, and broker agencies.
• Strong knowledge of benefit plan designs.
• Current technical knowledge and understanding of federal and state Employee Benefit legislation.
• Strong understanding of functionality across multiple systems platforms, including HRIS, Benefit Administration, and Payroll.
• Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and PowerPoint, and ability to run reports and manipulate large data sets.
• Ability to make independent decisions and use good judgment in addressing and servicing client and team needs.
• Excellent communication skills, including explaining technical matters to non-technical audiences and presenting information clearly and accurately in writing and verbally.
• Skill in organizing resources and establishing priorities.
• Demonstrated ability to develop, plan, and implement short- and long-range goals.
• Valid driver's license and reliable transportation.
• Ability to use a computer keyboard and sit in a stationary position for extended periods.
• Ability to travel approximately 10%, including 1–3 overnight trips per quarter, in and out of state.
• Ability to work extended hours of 10–12 hours per day on occasion for networking and industry functions.
• Demonstrate the organization's core values.

Nice To Haves

• Bachelor's degree strongly preferred.

Responsibilities

• Oversee and manage MMA West Technology Solutions colleagues across all offices.
• Create growth opportunities and support the team's continued development through coaching, mentoring, and training.
• Develop and maintain senior-level partner relationships.
• Monitor industry developments and pursue opportunities to keep current and make the shared service a competitive advantage.
• Manage work distribution to maximize team members' capabilities.
• Interface with the National Center of Excellence to provide opportunities for collaboration.
• Champion and direct strategic initiatives and operational activities.
• Oversee HR Tech Solutions team infrastructure, administration, and operations, including internal ticketing tools, vendor portals, and system access protocols.
• Coordinate vendor evaluation processes for clients implementing new benefits or HCM solutions.
• Negotiate rates and service terms for systems and vendor solutions.
• Represent and advocate for the organization at industry and partner events.
• Cultivate a problem-solving mindset by encouraging analysis, evaluation, and prioritization of requirements that drive business solutions.
• Identify process improvements and systemic gaps, and escalate insights and concerns to leadership.
• Execute special initiatives and projects as directed.
• Support client and prospect consultations to understand pain points, make recommendations, and manage client relationships.

Benefits

• Health and welfare benefits
• Tuition assistance
• 401(k) savings
• Other retirement programs
• Employee assistance programs
• May be eligible for performance-based incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed