(USA) Director, Technology Operations
About The Position
The Director, Technology Operations, leads the strategic planning and execution of large-scale technology programs, ensuring alignment with business objectives and financial goals. This role oversees defining the business requirements, program budgeting, risk management, and performance measurement while fostering strong stakeholder relationships to drive collaboration and informed decision-making. The position requires expertise in technology solutions, operational efficiency, and business strategy translation. The Director champions continuous improvement, innovation, and effective communication across multiple teams to deliver measurable value and support organizational success within a complex, dynamic environment. The Cross Border Solutions team drives revenue growth and enhances marketplace profitability by delivering seamless global selling and shopping experiences. The team enables customers to access international assortments through local marketplaces while supporting sellers in expanding globally. Collaborating closely with Sales, Product, Supply Chain, Finance, Operations, and Analytics, the team identifies opportunities and develops innovative solutions to address complex business challenges. Operating in a fast-paced and dynamic environment, the team embraces strategic execution and delivers impactful outcomes that influence key business decisions at senior leadership levels.
Requirements
- Extensive experience in program and financial management, including budgeting, forecasting, and cost control for large-scale technology initiatives.
- Proven ability to define and execute integrated program plans aligned with business priorities and objectives.
- Strong stakeholder management and influencing skills to build consensus and drive collaboration across multiple teams.
- Deep understanding of technology strategies, emerging technologies, and their application to business solutions.
- Expertise in performance measurement, risk assessment, and mitigation to ensure successful program delivery.
- Ability to translate complex business requirements into actionable technology operations strategies.
- Demonstrated leadership in managing profit and loss (P&L) and optimizing resource allocation.
- Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area.
- Option 2: 8 years’ experience in project management, program management, program operations, or related area.
- 3 years’ supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and joining the company to continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead the development and execution of technology strategies aligned with business objectives and financial goals.
- Oversee program budgeting, forecasting, and resource allocation to ensure optimal financial management and ROI.
- Define and monitor performance metrics, ensuring timely delivery and quality of technology initiatives across multiple projects.
- Build and maintain strong stakeholder relationships to influence decision-making and foster collaboration across business units.
- Define business requirements to deliver technology solutions, driving innovation and operational efficiency.
- Identify risks and develop mitigation plans to ensure program success and continuity.
- Promote continuous improvement by implementing best practices and emerging technologies.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
