Director, Technology Delivery

Beem Credit Union • Burnaby, BC

21d

About The Position

The AVP, Technology Delivery is a senior people leader accountable for building, leading, and evolving Beem’s Technology Delivery capability in alignment with Beem’s future ways of working—including pod/squad‑based delivery, clear outcome ownership, lean governance, and strong cross‑functional collaboration.

Reporting to the VP, Digital Solutions, this role leads Business Analysts (BAs), QA Engineers, and Technology Delivery Partners to ensure delivery teams are consistently set up for success and achieve high‑quality outcomes.

This role is accountable for:

Technology Delivery enablement and governance (planning, capacity, reporting,
risk/issue management, and release readiness)
Maturing analysis and quality engineering practices to reduce rework and
improve stability
Ensures Technology Delivery teams operate effectively within the established
agile operating model
Enabling reliable execution across organizational boundaries through strong
stakeholder partnership

Requirements

• Bachelor’s degree in Business, Technology, Engineering, or a related field (or equivalent experience)
• 12+ years of progressive experience in technology delivery, including senior leadership experience across Business Analysis, QA/Quality Engineering, delivery governance, and partner management
• Demonstrated success operating in agile delivery environments (Scrum/Kanban/Hybrid) and enabling pods/squads to deliver reliably within an established enterprise agile model
• Strong expertise in quality engineering practices (test strategy, automation enablement, risk‑based testing, non‑functional testing alignment, and release readiness)
• Proven ability to scale and mature Business Analysis practices (discovery support, problem framing, story quality, acceptance criteria, and stakeholder alignment)
• Experience building and managing capacity models, workforce planning, and skill development across multi‑discipline delivery teams
• Strong stakeholder management and influencing skills across Product, Architecture, Development, Data, Security, and Operations
• Experience managing external delivery partners and vendors, including performance management and outcome accountability
• Working knowledge of modern delivery tooling and reporting (e.g., Azure DevOps, Jira/Confluence, test management tools, CI/CD and delivery dashboards)

Responsibilities

• Lead and develop high‑performing Technology Delivery teams (BAs, QA Engineers, Technology Delivery Partners) with clear expectations, role clarity, and strong engagement
• Ensure pods/squads have the right delivery support to succeed (discovery support, backlog readiness, dependency coordination, delivery planning, and release readiness)
• Ensure consistent execution of core delivery disciplines (Definition of Ready/Done, acceptance criteria quality, dependency management, and flow), operating within the established agile ceremonies and cadence
• Build a culture of accountability, collaboration, transparency, and predictable delivery outcomes
• Coach leaders and practitioners to improve delivery effectiveness, decision‑making, and stakeholder partnership (without owning enterprise agile coaching)
• Strengthen business analysis practices that enable clear outcomes and high‑quality delivery (problem framing, discovery support, story slicing, acceptance criteria, and stakeholder alignment)
• Advance quality engineering practices across initiatives (risk‑based testing, automation strategy enablement, non‑functional testing alignment, and release readiness)
• Ensure QA Engineers are engaged early to drive quality upstream (testability, acceptance criteria, non‑functional considerations, and defect prevention)
• Define and socialize standards, templates, tools, and playbooks that improve consistency and reduce rework—keeping practices lean and outcome‑focused
• Where valuable, establish and sustain communities of practice for BA and QA disciplines
• Own delivery enablement and governance for Technology Delivery, including intake support, prioritization support inputs, delivery health reporting, and risk/issue management
• Establish and manage capacity planning for BAs, QA Engineers, and Delivery Partners across pods/squads—balancing demand, skills, and availability
• Provide transparent delivery reporting and escalation on progress, impediments, risks, and dependencies; drive resolution of systemic blockers
• Partner with Technology and non‑Technology stakeholders to translate priorities into feasible sequencing and delivery plans
• Partner with Product leadership outside Technology to ensure shared accountability, clear handoffs, and aligned outcomes from discovery through release
• Collaborate with Architecture, Development, Enterprise Data, Security, and Operations to enable end‑to‑end delivery success while clarifying ownership boundaries
• Build and manage effective relationships with external delivery partners/vendors as needed, ensuring alignment, performance, and outcome accountability
• Represent Technology Delivery in planning and governance forums, ensuring decisions consider delivery impacts (capacity, risk, sequencing, and quality)
• Recruit, develop, and retain delivery talent across BA, QA Engineering, and delivery partner roles
• Provide coaching, mentoring, and performance leadership that strengthens craft excellence, team effectiveness, and leadership bench strength
• Establish clear career pathways and progression expectations aligned to Beem’s values and job architecture
• Foster inclusive, psychologically safe teams that continuously learn, improve, and share knowledge

Benefits

• Extended health coverage, including mental health support.
• Dental care that keeps you smiling.
• Disability coverage for peace of mind.
• Take the time you need to relax, explore, or just catch up on life, with vacation and personal days.
• In-house financial advice to help you plan ahead.
• Flexible options to add your own contributions.
• Free banking accounts.
• Preferred financial perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Director