Director, Technology Delivery

Kobie Marketing • Richmond, VA

1d • Remote

About The Position

Kobie, a National Top Workplace and Top Remote Workplace, is a leader in loyalty, partnering with recognized brands to build lasting emotional connections with consumers. The company fosters a collaborative, growth-focused culture and embraces a flexible work environment, allowing teammates to work remotely. Kobie is a values-led organization where everyone is considered a leader. This Director, Technology Delivery role supports the general Program Manager for key Kobie clients, participating in client business and technical relationships, leading a team to create high-quality solutions, planning resources, and managing client expectations. Kobie delivers market-leading, end-to-end loyalty solutions through a strategy-led technology approach that understands consumer drivers. The company prides itself on its team's passion and expertise, being recognized as a Top Workplace in the USA. Kobie is committed to diversity, equity, and inclusion, ensuring employment is based on merit and qualifications, and actively fostering a workplace where all teammates can be authentic. DEI initiatives and committees are deeply ingrained throughout the organization.

Requirements

• 10+ years in technical delivery, platform implementation, or operations leadership in complex, integrated environments.
• Demonstrated ownership of implementation‑to‑run lifecycles, including incident leadership and RCA.
• Broad technical fluency across cloud/infrastructure, data/integrations, and application architecture; ability to deep‑dive when required.
• Comfortable engaging enterprise clients and executives.
• Familiarity with modern application stacks and integration patterns (e.g., APIs/SOA; Java/.NET/SQL), SDLC and Agile practices.

Nice To Haves

• Prior experience with large enterprise programs is a plus (e.g., Fortune 50/100/500).
• Marketing technology, loyalty, analytics, campaign management, data marts/warehousing exposure.

Responsibilities

• Orchestrates End‑to‑End Delivery Execution
• Own technical execution from SA handoff (post‑discovery) through build, launch, hypercare, and ongoing run.
• Set and govern delivery plans (scope, milestones, technical dependencies), ensuring on‑time, on‑budget, and in‑quality outcomes.
• Serve as the single technical escalation point for implementation and run, driving decisions and clearing blockers.
• Accountable for client satisfaction as it relates to technical delivery and runtime health.
• Leads Cross‑Functional Coordination and Communication
• Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and decision rights.
• Run daily/weekly operating rhythms (standups, risk reviews, release/incident readouts) that keep delivery moving.
• Escalate with precision—anticipate organizational pinch points and engage the right leaders at the right time.
• Serve as a single technical point of accountability during delivery issues.
• Triage Issues and Identify Root Causes
• Own oversight of root cause analysis and corrective action.
• Lead incident triage (functional and technical), coordinate diagnostics, and own the path to resolution.
• Conduct structured Root Cause Analysis (RCA); document causes, corrective actions.
• Track and retire recurring defects via systemic fixes (tooling, process, config standards, or code changes).
• Ensure Program‑Level Operational Stability
• Govern platform health post-launch, error budgets aSLOs in partnership with Engineering/Operations to protect client outcomes.
• Own technical readiness of environments, integrations, and data pipelines supporting live programs.
• Accountable for operational outcomes at a program level.
• Drive Strategic Readiness for Launches and Changes
• Lead go‑live readiness: cutover planning, rollback paths, data migration checks, and production access controls.
• Chair technical Go/No‑Go with clear risk framing, mitigations, and stakeholder sign‑off.
• Coordinate change windows and release trains to minimize client impact and validate operational readiness before launches or changes.
• Continuously Optimize Workflows for Efficiency
• Map and improve delivery workflows end‑to‑end (from SA handoff to run), reducing manual effort and cycle time.
• Instrument and eliminate bottlenecks using data (e.g., wait states, rework, defect escape rates).
• Standardize playbooks, templates, and automation to increase predictability and scale.
• Support Client KPI and SLA Monitoring
• Define and track delivery KPIs/SLA dashboards (e.g., release velocity, incident MTTR, defect density, change success rate).
• Correlate technical signals with business impact (e.g., anomalies in redemptions, engagement, or promotion performance).
• Proactively surface risks and opportunities to PM/CS and recommend corrective actions.
• Monitor Bonus Campaigns and Promotional Health
• Oversee technical execution of promotions/bonus campaigns (config integrity, rules fidelity, and tracking accuracy).
• Validate pre‑ and post‑launch performance; investigate anomalies and coordinate fixes across Product/CS/Eng.
• Ensure auditability of campaign changes and outcomes for client transparency.
• Maintain the Central Source of Operational Truth
• Lead operational documentation and dashboards: delivery status, risk/issue logs, RCAs, runbooks, and readiness checklists.
• Publish clear, consistent reporting to internal leaders and clients; maintain single‑pane visibility into delivery and run.
• Ensure configuration governance and versioning across environments.
• Enable Scalable Delivery for Growth
• Codify repeatable patterns (reference architectures, integration standards, migration kits).
• Influence platform/product roadmap with insights from delivery and run to reduce future cost‑to‑serve.
• Anticipate growth-driven complexity.
• Drive long-term delivery maturity.

Benefits

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being
• DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees