Director, Technology Delivery

Barry University•Miami Shores, FL

About The Position

The Director of Technology Delivery is responsible for the operational leadership, strategic planning, and hands-on technical guidance required to deliver reliable endpoint, desktop, and classroom technology services across the university. The position leads three Associate Directors and their respective teams in providing Tier-1 and Tier-2 technology support, managing the university's endpoint lifecycle and cloud device management environment, and maintaining a standardized technology footprint across approximately 120 instructional spaces and several dedicated event venues. The role requires a strong operations leader who can function as a sophisticated technology client and vendor manager, while contributing directly to technical delivery, and who partners closely with academic and administrative departments to ensure technology services advance the university's mission.

Requirements

Bachelor's degree in engineering, computer science, business administration, information technology or other related field required.
ITIL V3 Foundations or higher (ITIL 4 Foundation acceptable)
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or equivalent Microsoft Intune/Endpoint Manager certification.
Minimum of 7–10 years of progressive IT experience, including at least 3 years in a management or director-level role overseeing multi-function end user technology teams.
Demonstrated experience leading or directly contributing to Microsoft Intune and/or AutoPilot deployments in an enterprise or higher education environment.
Demonstrated experience managing device imaging, endpoint configuration, and OS deployment workflows.
Experience managing technology refresh programs, including budgeting, asset management, and vendor coordination.
Experience serving as an institutional client for AV or classroom technology vendors — evaluating proposals, managing scope, and ensuring delivery quality.
Experience with ITSM platforms and service lifecycle management tools (e.g., ServiceNow, Jira Service Management)

Nice To Haves

Master's degree preferred.
Higher education experience preferred.

Responsibilities

Leads, plans and oversees daily operations delivering desktop, software application, lab, and classroom technology support to faculty, staff and students by: Leading a team of individuals responsible for tier-1 and tier-2 hardware and software support – troubleshooting and restoring routine technical service and equipment problems through analyzing, identifying and diagnosing faults and symptoms using established processes and procedures; configuring, installing, monitoring, and maintaining desktop hardware and software; and providing consultation to IT users for all aspects of end-user computing.
Providing direct hands-on technical contribution to endpoint management operations, including configuration, deployment, and administration of Microsoft Intune, AutoPilot, and device imaging workflows, while simultaneously building team capacity to sustain these functions independently.
Configuring, installing, monitoring, and maintaining desktop hardware and software; providing consultation to IT users for all aspects of end-user computing.
Participating in the development of the Division’s annual work plan by setting annual goals and objectives for unit teams in accordance with institutional priorities.
Working with Business Operations unit to prepare projections and oversee expenditures for budgets to support campus computing needs.
Providing effective leadership and direction to staff including mentoring and development.
Acting as POC (point of contact) and managing the relationship with various vendors/partners.
Provides leadership and mentorship to all units reporting to the position.
Provides effective performance feedback through ongoing employee recognition and annual performance evaluations.
Directing the evaluation, design, procurement, and implementation of end-user endpoint technologies including desktops, laptops, and printing, with particular emphasis on transitioning the university's device management environment to a fully cloud-managed model utilizing Microsoft Intune and AutoPilot.
Overseeing the Technology Refresh Program, including asset management, replacement scheduling, and budget forecasting for all endpoint devices.
Managing the standardized instructional classroom technology footprint — approximately 120 classroom deployments — ensuring timely maintenance, lifecycle refresh, and operational reliability of installed display systems, audio/video peripherals, and collaboration tools.
Consulting with university departments regarding technology needs to ensure appropriate hardware and software is implemented and maintained.
Working closely with the Information Security Office to ensure security compliance of endpoint devices and data.
Researching and evaluating emerging endpoint and classroom technologies; arranging equipment demonstrations or testing as appropriate.
Leveraging vendor partnerships to assist with technology assessments, refresh proposals, and room type recommendations, particularly for specialized or event spaces.
Assisting the Associate VP and Associate CIO with establishing divisional goals and budget planning for operations.
Determining the effective utilization and allocation of unit resources (budgets, staff resources, and facilities) to maximize their use in service to the academic mission, administrative functions and the student experience.
Consulting with academic and administrative departments regarding ongoing and future technology requirements and technology needs related to administrative, lab and classroom support and provides leadership for strategic planning.
Representing the Division at planning meetings, ad-hoc workgroups, and committees and councils.
Develop training and development plans for all supervised staff members
Develop strategic plans for leveraging technology trends and industry best practices.
Providing oversight and leadership support for technology integrations in the university's dedicated event spaces, serving as a sophisticated client in evaluating and managing vendor-developed proposals and installation plans to protect the university's interests and ensure quality standards.
Support hybrid and virtual events when high level of complexity exists, to ensure event success.
Manage learning/communal space technology integrations when high level of complexity exists, to ensure seamless delivery of installation plan.
Oversee digital signage operational implementation when high level of complexity exists, to properly deliver quality standards.
Implementing and managing quality improvement processes in service delivery management.
Defining standards and measures for quality and customer satisfaction requirements.
Developing and implementing key performance indicators (KPI), Service Level Agreements (SLAs) and internal Operational Level Agreements (OLAs) to monitor and report on the performance of all supervised units.
Creating quarterly reports, annual reports, and project justification requests.
Performs other job related duties as assigned or required.
This position may require that major projects be coordinated/completed outside of normal business hours – evenings and weekends.