Director, Technical Solutions Support Professionals

GE HealthCare

2d•$140,000 - $210,000

About The Position

The Director, Technical Solutions Support Professionals (TSSP) leads a national, multi-modality team and is accountable for clinical excellence, customer outcomes, operational consistency, and strategic growth. The role develops and executes the vision, standard work, onboarding, training, and performance framework for the TSSP organization, aligning its work with Commercial, Service, and Clinical Applications teams. It directly leads TSSPs and provides dotted-line leadership and strategic direction for Imaging Advocates. The Director connects strategic customer engagement with operational execution, partnering with Care Alliance teams on strategic accounts and long-term partnerships, Clinical Applications leaders on workforce development and onboarding, and Digital Solutions and Clinical Applications Specialists (CAS) to support a seamless customer experience. The position shapes long-term strategy, influences senior stakeholders, and leads day-to-day execution. The role establishes operating procedures, performance expectations, metrics, tools, and governance; builds talent pipelines and development programs; supports strategic healthcare customer relationships and clinical resource inclusion in deals; and develops integrated engagement models across TSSPs, CAS teams, and Imaging Advocates. It also leads multi-year organizational strategy and transformation initiatives to improve scalability, customer experience, and operational effectiveness. Willingness to travel 25% is required. For U.S.-based positions, the stated annual pay range is $140,000–$210,000, with possible performance-based incentives. Relocation assistance is not provided.

Requirements

Master's degree from an accredited university or college; alternatively, for U.S. roles, a high school diploma or GED with at least 6 years of experience in the relevant Job Family Group(s)/Function(s).
At least 10 years of experience in medical imaging, clinical applications, healthcare operations, workforce development, or related healthcare leadership roles.
Demonstrated experience leading cross-functional initiatives and influencing without direct authority.
Experience working with strategic healthcare customers and executive stakeholders.
Strong understanding of imaging operations, clinical workflows, and healthcare systems.
Attention to detail and demonstrated ability to create, drive, and execute new processes and standard work.
Willingness to travel 25%.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs and projects.
Ability to document, plan, market, and execute programs.
Established project management skills.

Nice To Haves

Advanced degree (MBA, MHA, MS, or equivalent).
At least 3 years of people leadership experience managing distributed and highly mobile teams.
Experience leading clinical applications, customer success, workforce development, or healthcare consulting organizations.
Multi-modality imaging experience.
Experience supporting large IDN, academic, or enterprise healthcare partnerships.
Knowledge of change management, operational excellence, and process improvement methodologies.
Experience building scalable training, competency, and onboarding programs.
Demonstrated ability to balance strategic thinking with operational execution.

Responsibilities

Lead, coach, and develop a multi-modality team of Technical Solutions Support Professionals (TSSPs).
Build a high-performance culture focused on customer success, innovation, accountability, and continuous improvement.
Establish talent development strategies, succession planning, and a talent pipeline.
Provide dotted-line leadership and strategic direction for Imaging Advocates.
Foster collaboration across Clinical Applications, Service, Sales, Product, and Marketing teams.
Design and implement standard work, operating procedures, and performance expectations for the TSSP organization.
Develop scalable processes, tools, metrics, and governance models to improve consistency and effectiveness across modalities.
Define key performance indicators and mechanisms to measure business impact, customer outcomes, and operational efficiency.
Drive best-practice sharing and operational excellence initiatives across the TSSP network.
Create and maintain a sustainable talent pipeline and build program awareness for TSSP roles.
Partner with Clinical Applications leadership to develop and standardize onboarding programs, competency models, and continuing education pathways for TSSPs.
Ensure consistent capability development across imaging modalities and customer engagement models.
Partner with commercial teams to support strategic customer relationships, enterprise agreements, and transformational healthcare partnerships.
Participate in deal development, solution design, and customer planning activities involving clinical resource inclusion.
Identify opportunities to expand value-added services and strengthen long-term customer partnerships.
Develop integrated engagement models to create a seamless customer experience across TSSPs, CAS teams, and Imaging Advocates.
Identify and address gaps in customer adoption, workflow optimization, and clinical performance.
Represent the voice of the customer to influence future service offerings and capability development.
Develop and execute a multi-year strategy for the evolution of the TSSP organization.
Lead transformation initiatives that improve scalability, customer experience, and operational effectiveness.
Travel 25%.

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement
Possible performance-based incentive compensation, including cash bonuses and/or long-term incentives