Auction Administrative Support Professionals

Auto Auction Holdings•Concord, NC

7d•Onsite

About The Position

Speedway Auto Auction is hiring an Auction Administrative Support Professional for its front office in Concord, North Carolina. The position serves as a first point of contact for dealers and visitors and helps keep the auction’s administrative operations running smoothly, especially on sale days. The role involves customer service, dealer registration, payment processing, title and auction paperwork, account maintenance, collections follow-up, and fleet coordination. Candidates with auction or dealership experience are welcome, but the company is willing to teach the auction business to applicants with strong office professionalism and etiquette. This is a full-time, permanent, onsite position with a weekday day-shift schedule and Tuesday auction-day support.

Requirements

High school diploma or equivalent.
At least 2 years of office, clerical, administrative, or customer service experience.
Strong office etiquette, professional phone presence, and a friendly, customer-focused attitude.
Reliability and punctuality, especially on sale day.
Strong attention to detail and accuracy.
Ability to stay calm and organized in a fast-paced, deadline-driven environment.
Comfort using Microsoft Office and learning new software systems.
Valid unrestricted driver’s license.
Ability to pass a background check and drug screening.

Nice To Haves

Auto auction, dealership, DMV, title, or collections experience.
Familiarity with Auction Edge or AuctionACCESS.
Bilingual in Spanish.

Responsibilities

Greet dealers and visitors professionally and answer incoming calls as a first point of contact.
Register new dealers and buyers and verify licenses, tax certificates, bonds, and other required documents.
Process daily payments, including checks, money orders, cashier’s checks, and wire deposits.
Prepare, process, and mail vehicle titles and related auction paperwork.
Maintain accurate dealer accounts and records in Auction Edge.
Monitor dealer accounts and follow up on unpaid balances and titles, including making professional collection calls.
Support fleet coordination, including vehicle documentation, repair charges, and customer updates.
Handle high-volume check-ins and fast-paced workflows on auction days.
Partner with title, accounting, operations, and sales teams to resolve account issues.
Maintain confidentiality of dealer and financial information.
Keep the front office organized, welcoming, and running smoothly.