Director, Technical Program Management
About The Position
Mastercard Software Builders Experience (MSBX) enables Mastercard developers through products and platforms that improve developer productivity, automation, software delivery, governance, and cloud adoption. Its portfolio includes BuildersHub, Cloud DevEx, DevFlow, TestFlow, DevInsights, and Developer Workbench. Technical Program Managers and Program Management Teams partner strategically with Engineering to create alignment, transparency, and predictable delivery across an interconnected portfolio. The Director of Technical Program Management leads a global organization of Technical Program Managers responsible for coordinating execution across the MSBX portfolio. The role reinforces the operating model, delivery governance, planning processes, and execution rigor needed to deliver strategic priorities. It partners with Product Management, Engineering leadership, and executive stakeholders to translate roadmap commitments into predictable, high-quality outcomes. The position defines and executes the TPM vision, operating model, and delivery strategy in alignment with MSBX and Mastercard goals. It owns portfolio planning, delivery governance, operating rhythms, change control, and executive reporting; establishes delivery metrics and portfolio health indicators; manages risks and cross-team dependencies; and builds and develops a high-performing TPM organization. The role promotes accountability, transparency, continuous learning, and data-driven decision-making while providing executive visibility into performance, commitments, and priorities.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical discipline.
- At least 10 years of experience leading complex technical programs, software delivery initiatives, or platform engineering portfolios.
- At least 5 years of people leadership experience managing TPMs, Program Managers, or technical delivery organizations.
- Demonstrated experience delivering large-scale, multi-team initiatives in Agile environments.
- Strong understanding of the software development lifecycle, cloud technologies, DevOps practices, CI/CD pipelines, and modern engineering operating models.
- Track record of driving execution across highly matrixed organizations and influencing senior leadership.
- Experience managing cross-functional dependencies, executive communications, risk management, and organizational planning.
- Exceptional communication, leadership, and stakeholder management skills.
Nice To Haves
- Experience leading platform, developer experience, infrastructure, cloud, or enterprise engineering programs.
- Deep understanding of portfolio governance, roadmap management, change management, and operating model design.
- Expertise with Agile delivery methodologies, Jira, Aha!, portfolio planning tools, and executive reporting frameworks.
- Strong business acumen and ability to balance strategic objectives, customer outcomes, technical constraints, and organizational priorities.
Responsibilities
- Define and execute the TPM vision, operating model, and delivery strategy in alignment with MSBX objectives and Mastercard's broader business goals.
- Own portfolio-level planning, delivery governance, operating rhythms, change control, and executive reporting across multiple tribes, products, and initiatives.
- Partner with Product and Engineering leaders to align priorities, manage dependencies, resolve escalations, and deliver customer-focused solutions through a unified operating model.
- Establish and monitor delivery metrics, portfolio health indicators, and execution KPIs to improve predictability, flow, quality, and business outcomes.
- Proactively identify, mitigate, and escalate risks, issues, and cross-team dependencies, supporting transparency and timely decision-making.
- Build, lead, and develop a high-performing TPM organization through coaching, succession planning, performance management, and leadership development.
- Foster accountability, transparency, continuous learning, and continuous improvement through data-driven insights and execution discipline.
- Provide executive visibility into portfolio performance, strategic initiatives, delivery commitments, and organizational priorities, influencing outcomes across senior leadership teams.
- Ensure consistent reporting, executive visibility, and fact-based decision-making across the organization.
Benefits
- Medical, prescription drug, dental, vision, disability, and life insurance.
- Flexible spending account and health savings account.
- Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
- 80 hours of Paid Sick and Safe Time.
- 25 days of vacation time and 5 personal days, prorated based on date of hire.
- 10 annual paid U.S. observed holidays.
- 401(k) with a company match.
- Deferred compensation for eligible roles.
- Fitness reimbursement or on-site fitness facilities.
- Tuition reimbursement eligibility.
- May be eligible for an annual bonus or commissions, depending on the role.
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What This Job Offers
Job Type
Full-time
Career Level
Director
