Director, Technical Program Management

Goodwill Central Texas•Austin, TX

10d

About The Position

Goodwill Central Texas is seeking a Director, Technical Program Management to establish and lead a team of Technical Program Managers responsible for managing the technology scope of projects and programs across the organization. The team supports initiatives with material technology components, including broader business initiatives where business owners remain accountable for nontechnical work. The Director initially leads assigned technology programs directly while building the team, then delegates portfolio and program ownership as the function grows. The role continues to include responsibility for assigned technology delivery alongside team leadership. The Director establishes consistent technology delivery practices using Jira and Confluence and oversees roadmaps, backlogs, dependencies, risks, capacity, and delivery outcomes across supported portfolios. The role partners with Technology and business leaders to align demand with priorities and capacity, recommend sequencing and delivery tradeoffs, and provide executives with clear information about portfolio health, risks, investments, and decisions needed. The Director also defines the function’s operating model, governance, performance measures, workforce plans, and team development practices. This position supervises Senior Technical Program Manager and Technical Program Manager roles. Employment is contingent on successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information. The position is open to direct applicants only; third-party recruiters, agencies, and staffing firms will not be considered. Visa sponsorship is unavailable.

Requirements

Bachelor's degree or an equivalent combination of education and practical experience.
Ten or more years of experience leading technology portfolios or programs.
Demonstrated experience leading managers or senior program leaders and building effective delivery teams.
Experience setting portfolio priorities, resolving capacity conflicts, and advising senior executives on delivery, risk, and investment tradeoffs.
Demonstrated ability to establish program governance, operating practices, decision rights, escalation paths, and portfolio reporting.
Strong understanding of technology delivery, including software and systems lifecycles, integrations, data flows, vendors, and implementation partners.
Experience using Jira, Confluence, or comparable tools to support portfolio visibility, governance, and delivery management.
Ability to interpret delivery and capacity information and use it to support planning, prioritization, and executive decisions.
Strong strategic planning, judgment, communication, facilitation, negotiation, and organizational change skills.
Ability to translate complex technical, operational, and financial considerations into clear choices for executive and business audiences.

Nice To Haves

Experience establishing a TPM or program-management function in a growing Technology team.
Experience coordinating technology work across business areas such as Finance, Human Resources, Workforce Services, Retail, Marketing, Staffing, Data, and IT Operations.
Experience with enterprise systems and platforms such as ADP, Microsoft Dynamics 365, CaseWorthy, HubSpot, Microsoft Azure, SharePoint, or comparable systems.
Experience with portfolio financial planning, vendor investment decisions, statements of work, or technology sourcing.
Experience leading organizational change and executive governance for complex technology initiatives.
Portfolio, program, project-management, or Agile certification such as PgMP, PMP, SAFe, PMI-ACP, or an equivalent credential.

Responsibilities

Establish the Technical Program Management function, define its responsibilities and service model, and develop its capabilities in line with Technology team needs.
Initially lead assigned technology programs directly while building the TPM team and delivering its hiring plan.
Lead, coach, and develop Technical Program Managers and, as the team grows, managers; set expectations for performance, professional growth, accountability, and collaboration.
Lead workforce planning for the TPM function, including headcount planning, hiring, onboarding, succession, and talent development.
Delegate portfolio and program ownership as the team grows, clarify decision authority, and hold team members accountable for results.
Build a culture of clear commitments, transparent status, timely escalation, and learning from delivery outcomes.
Manage assigned technology delivery portfolios, maintaining visibility into initiatives, demand, roadmaps, dependencies, constraints, and delivery health.
Coordinate technology priorities and capacity across supported business areas and provide Technology leaders with a connected view of demand and delivery.
Partner with Technology and business leaders to assess requests and align technology work with agreed priorities and available capacity.
Recommend sequencing and delivery tradeoffs when demand exceeds capacity, including whether work should be staffed internally, delivered with partners, deferred, or stopped.
Establish planning and review practices that connect business needs to Technology capacity, delivery forecasts, and agreed outcomes.
Identify dependencies and risks across supported programs, resolve issues within delegated authority, and escalate material decisions to appropriate leaders.
Define standards for intake, discovery, prioritization, program governance, risk management, executive reporting, and post-launch review.
Set expectations for roadmaps, backlogs, decision records, delivery forecasts, and portfolio dashboards using Jira and Confluence.
Establish ownership and escalation paths among TPMs, business owners, technical leaders, vendors, and executive sponsors.
Define portfolio and function measures for delivery health, predictability, capacity, risk, and progress toward approved outcomes.
Review portfolio results and direct improvements when plans, controls, or delivery practices do not meet organizational needs.
Advise the Senior Vice President, Technology and executive peers on portfolio health, delivery capacity, material risks, investment options, and decisions required.
Communicate technology delivery constraints and tradeoffs in clear business terms, including recommendations and decision impacts.
Partner with business executives and owners to clarify desired outcomes, decision rights, organizational readiness, and nontechnical dependencies.
Align Technology leaders, business functions, Finance, vendors, implementation partners, and consultants around portfolio commitments and governance.
Oversee TPM coordination of vendor and partner commitments and escalate material performance, scope, transition, and dependency concerns to contract or service owners.
Sponsor or guide select enterprise programs when executive alignment, cross-portfolio decisions, or exceptional organizational complexity require director-level involvement.
Ensure assigned managers have authority, resources, escalation routes, and executive support to lead their programs.
Intervene when material portfolio outcomes are at risk, resolve executive-level barriers, and transition day-to-day ownership to the appropriate manager when practical.
Perform other duties as assigned, consistent with training and qualifications.