Director, Technical Product Owner - Claim Engineering Enablement

Travelers • Hartford, CT

20h • $123,400 - $203,600

About The Position

Travelers is seeking a Director, Technical Product Owner to work with teams in the AI & Engineering Enablement circle within Claim Technology's Engineering Enablement group. The circle aims to build an AI-native software delivery system for Claim by reshaping how engineers work alongside AI, automating delivery toil, codifying reusable patterns and standards, and providing insight into delivery health.

The role serves Claim engineers, engineering leaders, and enterprise technology groups. The Director will intake and prioritize work from these groups, manage relationships, and ensure alignment with Engineering Enablement pillars. In partnership with the Enablement Lead and Circle Leads, the Director sets strategy and priorities and owns execution with the teams. The focus is on outcomes such as shorter lead times and meaningful adoption, prioritizing time-boxed initiatives that benefit multiple teams, testing ideas quickly, and handing off sustainable capabilities.

Requirements

• Bachelor’s degree.
• Two years of experience in Agile product management.
• Two years of work experience within the discipline being supported, such as Claim, Risk Control, Technology, Project Management, Production, or Application Development.
• Three years of experience articulating and translating business strategy, product vision, and analysis for a product.
• Three years of work experience in a related field.
• Three years of experience motivating or influencing teams.
• Ability to embody Agile values of openness, courage, respect, focus, and commitment, and apply Agile principles, practices, and methodologies.
• Ability to define a product value proposition that supports circle or value-stream objectives.
• Ability to influence leaders at all levels without relying on traditional hierarchy.
• Ability to foster an environment where individuals thrive as empowered and equal team members.
• Ability to communicate effectively at all levels and adapt communication to the audience.
• Expertise working with others in a cross-functional, multi-team environment.
• Commitment to continuous improvement, sharing learning, and encouraging team development.

Responsibilities

• Define, prioritize, and maintain a ready backlog for a cross-functional product team; accept final product output and focus on defined outcomes rather than prescribing how work is completed.
• Manage a backlog of deliverables, capabilities, and experimentation to define or refine future deliverables, measure performance, and adjust the roadmap as needed.
• Translate business strategies and needs into execution-ready work for an Agile product team; define team goals and strategy aligned with circle and value-stream vision, and communicate them to stakeholders, Circle Leads, and team members.
• Represent end users, understand and anticipate their needs, proactively seek customer feedback, clarify requirements, and ensure team work meets acceptance criteria.
• Own, prioritize, and refine the team backlog and make trade-off decisions to maximize value.
• Optimize value flow by setting objectives and KPIs for solutions.
• Inform and participate in business readiness; understand the impact of change and translate the adoption approach to mitigate resistance.
• Provide feedback on work in progress, clarify requirements, help remove roadblocks and impediments, and identify opportunities for continuous team and process improvement.
• Partner with leaders and peers to determine the resources needed to achieve business outcomes.
• Share best practices across teams to promote alignment and consistent ways of working within a value stream.
• Foster an innovative, inclusive, and diverse team environment that promotes positive culture, collaboration, and self-organization.
• May manage Agile Product Owners.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee's 401(k) when the employee makes a student loan payment.
• A pension plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources supporting wellness goals and caregiving needs.
• Mental health program with access to free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director