Director, Targeting & Decision Intelligence - Pipeline & Portfolio
About The Position
The Director, Targeting & Field Intelligence – Pipeline & Portfolio is the Horizontal Integration Leader across TNBA, responsible for advancing Novartis' enterprise field intelligence strategy and enabling a unified approach to field direction, customer engagement, and decision support. The position reports to the Executive Director, Targeting and Field Intelligence. Unlike Therapeutic Area Targeting Directors, who serve as vertical business leaders accountable for stakeholder management and TA-specific outcomes, this role owns enterprise prioritization, cross-portfolio capability development, operational consistency, and the evolution of a unified field intelligence ecosystem across brands, field functions, and channels. The director advances the Integrated Intelligence Layer behind capabilities such as Dynamic Targeting, Next Best Actions, Unified Field Direction, and Field Orchestration, ensuring field teams receive consistent, actionable, personalized guidance that improves customer engagement, field effectiveness, and business outcomes. The role is ideally based in East Hanover, New Jersey, though remote work may be possible subject to legal-entity restrictions. Relocation is not provided. Remote employees are responsible for home office expenses and travel or lodging for periodic live meetings at the East Hanover site. The position requires 15% travel; working hours and travel expectations will be defined by the hiring manager.
Requirements
- Advanced degree in Business Administration, Data Science, Analytics, or a related field.
- Minimum of 8 years of experience in customer prioritization, analytics, or strategic planning within the pharmaceutical or healthcare industry.
- Proven track record of developing and implementing strategic goals and targets for large field teams.
- Ability to inspire and guide cross-functional teams toward strategic objectives.
- Excellent analytical skills, including interpreting complex data and translating insights into actionable strategies.
- Experience collaborating with senior leadership to align field goals with broader business objectives.
- Strong understanding of pharmaceutical market dynamics, the competitive landscape, and industry trends.
- Exceptional communication and interpersonal skills, including the ability to liaise effectively between field teams and senior management.
- Demonstrated ability to foster continuous improvement and data-driven decision-making.
- Proficiency with advanced analytics tools and technologies used for goal setting and performance evaluation.
- Extensive experience in strategic leadership and customer engagement within the pharmaceutical or healthcare industry.
- Deep understanding of customer targeting strategies and their alignment with organizational goals.
- Proven experience guiding teams in customer identification and prioritization and assessing patient growth opportunities.
- Experience reviewing and enhancing targeting methods and implementing Next Best Action models.
Responsibilities
- Lead the evolution of enterprise field intelligence capabilities, including Dynamic Targeting, Next Best Actions, field direction, and orchestration.
- Establish a unified approach connecting targeting, recommendations, account insights, planning, and execution across field teams.
- Drive consistent field experiences across Therapeutic Areas while enabling business-specific needs.
- Own portfolio intake, prioritization, capacity planning, and roadmap governance across TNBA.
- Consolidate and align requirements across Therapeutic Areas and field functions.
- Make enterprise prioritization decisions based on business value, scalability, impact, and delivery capacity.
- Lead cross-Therapeutic Area initiatives such as Dynamic Targeting, Field Orchestration, MSL targeting, and future field intelligence capabilities.
- Develop reusable frameworks, common requirements, and scalable deployment approaches.
- Partner with cross-functional teams to accelerate adoption and maximize reuse.
- Establish common governance, standards, and processes for targeting, NBA, prioritization, and capability deployment.
- Simplify ways of working through standardized frameworks, improved transparency, and reduced operational complexity.
- Strengthen coordination and execution across US and HYD teams.
- Identify and implement opportunities to improve productivity, speed, and quality through AI, automation, and process redesign.
- Drive continuous improvement of TNBA's operating model and enterprise capabilities.
- Enable scalable, data-driven execution across the portfolio.
Benefits
- Comprehensive health, life, and disability benefits for eligible US-based employees.
- 401(k) with company contribution and match.
- Vacation, personal days, holidays, and other leaves.
- Performance-based cash incentive.
- Depending on role level, eligibility to be considered for annual equity awards.
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What This Job Offers
Job Type
Full-time
Career Level
Director
