Director, Surveys and Specialty Services

Government of Alberta•Calgary, AB

6d•Onsite

About The Position

Service Alberta and Red Tape Reduction is a solutions provider. We strive to deliver innovative services to government operations and optimize programs and services for Albertans. Every Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients' expectations. We are looking for collaborative, agile, solutions focused individuals with strong communication skills and a strong service orientation. If that describes you, please read on! Within the Consumers and Strategic Services Division of Service Alberta and Red Tape Reduction, Land titles and Surveys Branch ensures that the Minsters Mandate, Ministry strategic and business plan goals drive outcomes to ensure property rights are protected, programs and related services are modernized and registry services run efficiently. To learn more about us, please visit: Service Alberta and Red Tape Reduction | Alberta.ca

Requirements

University degree in Business Administration, Public Administration, Engineering, or a related field, plus 7 years of related experience.
3- 5 years of progressive experience in management and leadership roles within a public sector environment.
Demonstrated experience with effective change management from planning, seeking approvals through to implementation.
Strong leadership, communication, analytical, and decision-making skills.
Proven ability to collaborate across teams, branches, departments, and external stakeholders.

Nice To Haves

Experience with Land Titles, Survey mines and minerals, foreign ownership or registry services.
Knowledge of related legislation including the Land Titles Act.
Experience managing complex stakeholder and public inquiries.

Responsibilities

Provides strategic leadership and operational oversight for survey and specialty registration services delivered in Edmonton and Calgary.
Ensures the consistent, accurate, and timely intake, examination, and registration (or rejection) of survey plans and specialized documents, while supporting legislative compliance and service excellence.
Accountable for operational performance, professional judgment on complex registration decisions, workforce capacity, and stakeholder relations.
Plays a critical role in protecting Alberta’s property rights and maintaining the integrity of the Land Titles system.
Leads multi-site teams and ensures consistent, efficient, and high-quality delivery of regulatory services.
Interprets and applies legislation, policy, and procedures, exercising sound professional judgment in complex and non-standard situations.
Analyzes complex issues, manages risk, and implements practical solutions to improve outcomes and protect service integrity.
Builds strong relationships and communicates clearly with staff, senior leadership, and diverse internal and external stakeholders.
Adapts effectively to change by anticipating impacts, managing risks, and supporting others through evolving priorities.
Takes accountability for achieving operational and strategic objectives while aligning decisions with APS and ministry priorities.
Builds strong working relationships and promotes open communication to achieve shared goals across teams and stakeholders.
Analyzes complex issues, considers multiple perspectives, and develops practical solutions to improve service delivery and outcomes.