Director, Surveillance

Harrah's Cherokee Casino Resort•Cherokee, NC

8d•Onsite

About The Position

Responsible for the strategic direction and operation of the enterprise’s Surveillance Departments. Ensures strict compliance to policies, procedures, laws, and regulations in a gaming environment through proactive monitoring, timely identification, investigation, documentation and reporting of violations, suspicious activity, theft, fraud, or dishonest acts.

Requirements

Must be 21 years of age or older.
10 years of surveillance, security or related field are required.
5 years demonstrated success at the manager level required.
Ability to use discretion and maintain confidentiality when handling sensitive material.
Strong guest service, communication, decision‑making, and teamwork skills; able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.
Professional appearance with high personal hygiene standards; proficient with Microsoft applications, including Excel; extremely detail‑oriented with a strong work ethic and desire for continued growth.
Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 25 pounds, and respond to visual and auditory cues.
Effective in fast‑paced, high‑pressure environments; able to communicate clearly in English and follow instructions accurately.
Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke), with flexibility to work evenings, weekends, and holidays.

Nice To Haves

BS/BA preferred.
Minimum of 5 years casino experience preferred.

Responsibilities

Champion and model the organization’s mission, values, ethics, and service culture across all areas of responsibility.
Develop and execute short‑ and long‑term strategic plans that strengthen operational efficiency, organizational effectiveness, and overall business performance.
Lead change initiatives by identifying opportunities to streamline processes, modernize systems, and enhance service delivery.
Oversee day‑to‑day operations within the assigned division, ensuring consistency, quality, and operational excellence.
Optimize workflows, staffing models, and resource allocation to maximize productivity and service outcomes.
Ensure compliance with all applicable regulations, policies, and internal controls; proactively monitor changes and adjust operations accordingly.
Responsible for the development of budgets, forecasts, and financial strategies that support revenue growth and long‑term sustainability.
Analyze departmental performance to assess efficiency, profitability, and return on investment.
Implement data‑driven initiatives that enhance financial and operational results.
Collaborate across departments to ensure a seamless, high‑quality experience for guests, Team Members, and internal partners, that reflects the organization’s brand standards.
Lead the development and implementation of programs, technologies, and service innovations that elevate the overall experience and strengthen the organization’s competitive position.
Monitor feedback, service metrics, and performance indicators to identify opportunities for improvement and drive consistent excellence.
Recruit, develop, and retain high‑performing Team Members; set clear expectations and hold staff accountable for results.
Fosters a culture of teamwork, engagement, and open communication by providing coaching, mentorship, and succession planning to build leadership capability and ensure operational continuity.
Provide coaching, mentorship, and succession planning to build leadership capability and ensure operational continuity.