Director, Supply Chain

CHAGEE•Irvine, CA

22h•$123,800 - $185,700•Hybrid

About The Position

CHAGEE is a global modern teahouse with over 7,500 locations worldwide, committed to bringing people together through tea. The company is expanding its presence in the US market and is seeking a strategic and execution-focused Head of Supply Chain, Director – North America. This role will lead end-to-end supply chain operations across North America, ensuring availability, efficiency, quality, and scalability. The position oversees demand planning, procurement, logistics, inventory management, and supplier partnerships, aligning with global supply chain standards and supporting local operational needs. The ideal candidate has deep experience in food & beverage or retail supply chain management, strong analytical and leadership skills, and thrives in high-growth environments. This is an opportunity to be part of a global movement, rooted in tradition and fueled by purpose.

Requirements

10+ years of experience in supply chain management, with at least 3–5 years in a leadership role; food & beverage, QSR, or retail industry experience strongly preferred.
Proven success managing multi-country supply chain operations, including supplier management, logistics, and inventory planning.
Strong understanding of North American import/export procedures, food regulations, and cross-border logistics.
Experience implementing or working with supply chain systems (ERP, WMS, forecasting tools).
Excellent analytical, problem-solving, and project management skills.
Strong communication and stakeholder engagement skills across global and regional teams, including global and local vendor partners.
Bachelor’s degree in Supply Chain, Business, Engineering, or a related field.

Nice To Haves

MBA or APICS/CSCP certification is a plus.

Responsibilities

Lead and manage the full supply chain function across North America, covering demand planning, sourcing, procurement, logistics, and inventory operations — and build a healthy ecosystem and excellent relationships with all vendors.
Develop and implement regional supply chain strategies aligned with global direction and tailored to local business needs.
Ensure consistent and timely product availability across stores while maintaining optimal inventory levels.
Build and manage a regional supplier network, including contract negotiation, performance management, and risk mitigation.
Oversee inbound and outbound logistics, including importation, warehousing, and distribution operations.
Partner with Store Development, Operations, and R&D teams to support new store launches, product rollouts, and market expansion.
Support new product R&D with fast response and high quality & reliable delivery, leveraging vendor sourcing and exploration of new sources of supply.
Lead S&OP processes, integrating forecasting, financial planning, and demand signals into procurement and logistics planning.
Monitor supply chain KPIs (e.g., fill rate, cost-to-serve, lead times, shrinkage), with a particular focus on COGS improvement and out-of-stock control, and drive continuous improvement.
Ensure compliance with U.S., Canadian, and Mexican regulations on food safety, traceability, labeling, customs, and environmental requirements.
Build and develop a high-performing supply chain team to support long-term regional growth.
Maintain strong communication and stakeholder engagement across global and local vendors, and global and regional teams.