Director, Strategy Services Delivery

Nordic Healthcare Group (NHG)

3d•Remote

About The Position

The Director, Strategy Services Delivery leads strategy, cyber, and governance engagements for healthcare provider organizations. These engagements are designed to be decision-led and outcome-oriented. The incumbent will facilitate executive working sessions, translate complex inputs into crisp decision packages, and deliver reusable governance and operating-model artifacts that clients can run without ongoing consulting dependency. This is a delivery-first role with pre-sales support, requiring the Director to lead engagements end-to-end, maintaining tight stakeholder cadence, decision discipline, and executive-ready quality. As a build-stage role, hands-on delivery leadership is expected as the practice scales; with team and portfolio growth, the Director will take on broader responsibility for client development, practice operations, and team leadership. The Director is accountable for engagement-level client relationship management and delivery outcomes for assigned Statements of Work (SOWs), including stakeholder cadence, decision forums, and acceptance of final deliverables. Key areas of engagement include Strategy Service Delivery (strategy development, planning, options analysis, business casing, tactical planning), IT Performance/Management (governance model development, stakeholder engagement, shared services, sourcing strategies, financial management, staffing structure), Performance and Operational Excellence (operational assessment, operating model development, benefits evaluation and value realization, dashboard and KPI development), and Security risk assessments (compliance assessments).

Requirements

10+ years in cybersecurity, information risk, or GRC roles with at least 5 years in healthcare consulting or provider environments.
6+ years of experience in healthcare IT leadership, strategy, management consulting, health system IT leadership, or a combination of these
5+ years leading strategy or transformation engagements with direct executive stakeholder ownership
Has served as the accountable Engagement Lead for multiple strategy engagements from kickoff through executive decision and handoff
Demonstrated executive presence and decision leadership, including ability to lead contentious steering committee discussions and land decisions with incomplete information
Demonstrated ability to create board-ready narratives and decision memos, and to present credibly to CIO, CFO, CISO, CMIO, and senior leadership
Experience navigating health system governance dynamics, including board and audit committee reporting, clinical leadership engagement (CMIO, CNO, CNIO), and multi-entity decision-making across affiliated or acquired organizations
Strong facilitation skills with a track record of driving alignment and decisions in cross-functional groups
Experience designing governance models and operating models (decision rights, forums, cadence, accountability)
Working knowledge across multiple domains: IT portfolio and investment governance, sourcing and vendor governance, data and AI governance, privacy, resilience, and major platform modernization
Advanced proficiency in PowerPoint and Excel (including structured analysis and financial modeling); strong Word skills for client-ready documentation.
Comfort with collaboration tools such as SharePoint or similar platforms for evidence repositories, workshop facilitation, and client-facing portals.
Ability to manage multiple workstreams with high attention to detail, quality, and deadline discipline

Nice To Haves

Prior consulting experience in a healthcare-focused firm or in a health system strategy office
Experience with board or audit committee reporting, risk registers, and executive scorecards
Experience with AI governance, LLMOps/MLOps operating models, or clinical AI oversight
Familiarity with common frameworks and standards (examples: ITIL 4, COBIT, NIST, ISO 27001) and healthcare regulatory expectations (examples: HIPAA, interoperability requirements)
Master's degree (MBA, MHA, MPH, MS) or relevant certifications (PMP, ITIL, CISM, CISSP) preferred

Responsibilities

Own delivery for assigned SOWs from mobilization through final executive decision sessions and handoff
Lead stakeholder management across IT, clinical, compliance, security, finance, and operations leaders
Plan and run discovery: interviews, artifact review, data requests, and evidence management
Facilitate workshops and decision forums that drive alignment, tradeoffs, and approvals
Manage scope, timeline, budget, risks, and staffing; escalate early and propose mitigation options
Operate as a player-coach: personally draft and refine storylines, models, and decision artifacts when needed to protect quality and timelines. As the practice matures, shift progressively toward oversight, coaching, and quality assurance.
Create board-ready strategy decks, narrative storylines, and executive decision memos with explicit options, tradeoffs, and recommendations
Design governance operating models: charters, decision forums, RACI matrices, escalation paths, and annual governance calendars
Develop KPI and KRI scorecards and reporting pack templates with clear definitions, owners, thresholds, and cadence
Build multi-year roadmaps with dependencies, sequencing rationale, decision gates, and transition plans
Produce portfolio tools: inventories, prioritization scoring models, value vs feasibility heatmaps, stop/start/continue recommendations, and 30/60/90 activation plans
Develop financial and scenario models to support funding decisions (TCO, ROI, investment envelopes, sensitivity ranges)
Translate findings into practical playbooks and templates that clients can operate on day one
Apply a repeatable, decision-led delivery approach that maps every major output to a named decision, owner, forum, evidence requirements, and acceptance criteria
Maintain evidence discipline: source traceability, as-of dating, and clear assumptions to reduce re-litigation of decisions
Ensure deliverables meet professional standards for structure, writing quality, and visual clarity; enforce internal QA checklists
Adopt and enforce the Advisory PMO standards and templates (workplans, status reporting, RAID and decision logs) defined by the Practice Lead.
Contribute to reusable accelerators: templates, rubrics, scoring models, workshop agendas, and draft SOW language
Support presales discovery calls and scope definition; identify the minimum decision set, deliverables, and timeline needed to succeed
Draft or review SOWs, including assumptions, dependencies, roles, milestones, and acceptance criteria
Support solution shaping and scoping with the Practice Lead.
Partner with account teams to identify follow-on opportunities and transition paths into implementation or managed services where appropriate
Lead small delivery teams and coordinate subject matter experts across domains
Coach consultants and analysts on story lining, modeling, facilitation, and executive-ready writing
Provide performance feedback and contribute to hiring and onboarding