Delivery Services Strategy Lead Delivery Services Strategy Lead

Nestle Operational Services Worldwide SA•New York, NY

1d•$115,000 - $125,000•Hybrid

About The Position

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! The Delivery Services Strategy Lead owns the strategy and execution for international product flows into third‑party warehouses and customers. This role uses data and analytics to drive continuous improvement, leading cross‑functional initiatives that improve service, reduce cost, and increase operational efficiency. The position also ensures strong controls, regulatory compliance, and timely closure of operational gaps to protect supply continuity and business performance. This is a hybrid based opportunity (2 days onsite at Nespresso USA’s NYC Manhattan Herald Square office) and the rest remotely from home.

Requirements

Bachelor’s degree in Supply Chain or related discipline preferred, or equivalent combination of education and experience
2+ years of professional experience in Supply Chain or Logistics
1+ year of experience working with third‑party warehousing providers
Demonstrated project management experience with cross‑functional influence
Hands‑on experience with ERP (Enterprise Resource Planning), OMS (Order Management System) , and TMS (Transportation Management System) systems
Results‑driven professional with strong work ethic, integrity, and accountability
Strong problem‑solving and decision‑making skills; able to assess issues, recommend solutions, and drive execution
Effective communicator with strong interpersonal and stakeholder management skills
Highly organized and detail‑oriented; excels at reporting, follow‑up, and task completion
Able to work independently while managing multiple priorities in a fast‑paced, deadline‑driven environment

Responsibilities

Create, lead, and implement strategies tied to existing and new delivery services
Ensure a high service level for deliveries to final customers including, retail, B2C, B2B members
With cross functional alignment, co-lead the execution of a marketing plan for delivery and recycling services
Support the Logistics/Transport specialist with pitching, documenting, and implementing new services from a IS/IT standpoint
Create and lead strategy around customer adoption of new services
Orchestrate the preparation of services activation with Nespresso and 3PL operations
For the development of IS/IT infrastructures(OMS,TMS) identify, document and pitch requirements to support the strategy of services
Develop and lead in collaboration with marketing, e-commerce, and the customer service department new delivery services
Lead execution of customer improvement, efficiency, and cost savings projects
Communicate internally to Supply Chain and externally to 3PL's about planned and unplanned situation impacting operations
Develop and execute long and short term recycling strategies
Create and implement Delivery Services Strategies tied to increased customer recycling rate
Implement continuous improvement programs with our suppliers through regular meetings to review system performances
Plan and develop customer surveys regarding delivery experience
Creation and support of PBI dashboards tied Delivery Service Data & Costs
Leverage AI for data automation
Prepare report and analysis for performance/business reviews with third parties (Monthly/Quarterly).
Maintain and communicate all financial data tied to Delivery Services

Benefits

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.
Incentives and/or benefits packages may vary depending on the position.

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