Director, Strategy & Planning

AlphaSense•New York, NY

4d•$195,600 - $270,000•Hybrid

About The Position

AlphaSense is seeking a Director of Strategy & Planning to join the Content Operations Strategy and Enablement (COSE) team. This role will report to the Senior Director of COSE and lead the Strategy & Planning team, managing the operational strategy and planning for Expert Call Services, Generated Content, and Compliance Operations teams. The Director will collaborate with GTM teams on annual planning for the call services business, own the Expert Insights Operating Model, build capacity models, support data-driven decision-making, and run key planning cycles. This role is crucial for driving productivity, efficiency, scalability, and continuous improvement in a growing, customer-facing organization. The ideal candidate is analytical, self-driven, collaborative, and highly strategic.

Requirements

7+ years of experience in consulting, corporate strategy, FP&A, revenue operations, strategic finance, or a high-growth startup
2+ years managing teams, including experience building and maintaining team roadmaps
Advanced Excel + SQL proficiency
Experience with BI tools (Tableau, Looker, PBI)
Strong ability to model capacity, forecast performance, and quantify impact
Quick, adaptive learner with strong operational acumen and a bias for action
Applies design thinking, structured problem-solving, and data-driven frameworks to create scalable systems and processes
Proven ability to lead complex, cross-functional initiatives and manage multiple priorities
Experienced in process design and documentation best practices
Skilled at simplifying complexity, driving clarity, and aligning teams through change
Strong communicator who influences at all levels and delivers executive-ready insights
People-focused leader who develops talent, builds high-performing teams, and leads through others
Balances strategic thinking with hands-on execution and operational excellence
Curious, articulate, and adaptable; thrives in fast-paced, ambiguous environments

Nice To Haves

Lean Six Sigma familiarity

Responsibilities

Maintain and build the annual plan, including departmental output goals, operational targets, and staffing levels
Own quarterly forecasting and goaling processes
Monitor capacity and utilization to determine staffing needs and optimize resourcing
Lead go-to-market planning with Revenue Operations and FP&A
Ensure teams operate at target staffing levels through capacity monitoring and strategic course correction
Own the account segmentation framework
Lead account balancing and territory planning initiatives
Support goal-setting across all roles and teams
Evaluate and calibrate KPIs to drive desired business outcomes
Design and administer role-based incentive plans
Establish and maintain OKRs with department leaders
Build and maintain departmental reporting suite to understand performance to goal and quickly identify root causes of under or overperformance