Director, Strategy & Operations

Salesforce•Atlanta, GA

1d•Onsite

About The Position

The Director of Strategy & Operations leads strategic programs and drives alignment across Product, GTM, Operations, and other key stakeholders for the Agentforce Process Automation & Intelligence team. This role is responsible for running the operating cadence, performance management, and cross-functional alignment. Acting as a key partner to leadership, this role translates strategy into action and ensures the organization is moving in a unified direction.

Requirements

8–12+ years in Strategy, Operations, Consulting, or Program Leadership
Strong analytical and business acumen, with a demonstrated ability to manage and lead complex central functions and cross-functional teams
Strong project management skills, with the ability to prioritize and drive success across multiple large-scale initiatives
Proven ability to identify and apply AI, automation, or agent-based solutions to real business challenges, with a focus on eliminating manual work and enabling scalable operations
Ability to succeed in a collaborative, fast-paced environment; ability to remain flexible and adjust on the fly to new demands and respond with a sense of urgency
Ability to influence senior stakeholders
Excellent written and oral communication skills; able to convey complex ideas in a strategic and concise fashion
Comfortable operating in ambiguity and fast-paced environments

Nice To Haves

Experience in high-growth or startup-like environments preferred

Responsibilities

Run the Business: Build planning processes, decision frameworks, and governance using AI-first principles. Identify, prioritize, and deploy agent-based workflows and automation to eliminate manual work and enable scalable execution. Own monthly operating cadence (business reviews, KPI tracking). Define and evolve key metrics aligned to business goals. Ensure teams are operating against clear priorities. Synthesize performance into clear insights and actions. Drive executive-level discussions and decisions. Partner with Business Operations to translate needs into systems.
Strategic Programs: Own and drive execution of the org’s highest-priority, cross-functional initiatives. Lead complex programs spanning Product, GTM, and Operations. Identify risks, dependencies, and trade-offs; proactively drive resolution. Ensure initiatives deliver against defined business outcomes.
Cross-Functional Alignment: Align priorities across Product, Sales, and Operations to ensure cohesive execution. Partner with functional leaders to resolve gaps, overlaps, and competing priorities. Drive clarity in roles, ownership, and decision-making across teams. Develop solutions to problems independently.
Executive Partnership & Decision Support: Act as a trusted advisor to leadership on key strategic decisions. Structure ambiguous problems and provide clear recommendations. Build executive-level narratives and materials to support alignment.