Director, Strategy & Operations

DoorDash USA • San Francisco, NY

1d • Hybrid

About The Position

About the Team The Dasher & Logistics team ensures every delivery is completed with speed, accuracy, and a positive experience for consumers, merchants, and Dashers. They own the health of our delivery marketplace — including cost, quality, efficiency, fulfillment, and sustainable growth. The team partners closely with Product, Engineering, Finance, and Operations to improve how our logistics system works at scale while supporting long-term marketplace health. About the Role We’re hiring a Director, Strategy & Operations to lead one of the most important business areas within Dasher & Logistics. In this role, they will set the strategy and own results across cost management, incremental revenue, delivery quality, efficiency, and/or fulfillment capacity. They will translate company goals into clear, measurable plans, lead a team of senior managers and operators, and serve as the decision-maker for their business area. Success in this role means delivering durable business impact while building a high-performing and inclusive organization. You will report into a Senior Director on our Dasher & Logistics team in our Strategy & Operations organization. We expect this role to be hybrid with some time in-office and some time remote.

Requirements

• You have 10+ years of experience in strategy, operations, consulting, technology, finance, or a related field, and experience leading managers or senior leaders
• You have owned large, complex business areas with clear accountability for financial and operational results
• You have experience building data-driven strategies and translating insights into measurable execution plans
• You are comfortable influencing senior executives and aligning cross-functional partners around shared goals
• You have experience building and developing high-performing, inclusive teams

Responsibilities

• Own end-to-end business outcomes, including cost per order, delivery quality, efficiency, fulfillment rate, and/or incremental revenue generation
• Define the strategy for your organization and translate it into clear goals, measurable milestones, and accountable owners
• Partner cross-functionally with Product, Engineering, Finance, and Operations leaders to align on priorities and deliver shared outcomes
• Serve as the escalation point for complex issues, proactively identify risks, and adjust plans to keep goals on track
• Build and develop a team of leaders, creating clarity, accountability, and strong engagement across your organization

Benefits

• a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• a mental health program
• flexible paid time off/vacation, plus 80 hours of paid sick time per year

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees