Director, Strategy and Analytics- Global Real Estate and Workplace Experience

American Express•New York, NY

22h

About The Position

The Director, Strategy and Analytics is a key leadership role within American Express Global Real Estate & Workplace Experience (GREWE). GREWE plans, executes, and operates Amex real estate worldwide, supporting more than 75,000 colleagues and contractors across over eight million square feet of property in 59 countries. The portfolio includes campuses, office buildings, sales offices, airport lounges, and data centers. GREWE has approximately 120 full-time staff and leverages approximately 5,000 contractors. The Director leads strategy, long-range planning, and analytics capabilities that connect business objectives to an integrated, enterprise-wide real estate strategy. The role shapes business needs into a cohesive, value-driven portfolio strategy, establishes the governance and performance-management systems for execution, and develops analytical insights that support strategic decisions and building performance. As a member of GREWE’s global leadership team, the Director works closely with senior leaders across American Express and presents frequently to GREWE leadership and, on occasion, enterprise executives. The role leads a team integrating regional plans with global business direction, coordinates with technology and data partners, and sponsors strategic transformation initiatives. It also represents GREWE externally with peer companies, industry associations, regulatory stakeholders, and thought leaders.

Requirements

University/Bachelor’s degree or equivalent experience.
10 or more years of work experience in business, engineering, real estate, facilities, and/or risk management.
At least 10 years of business experience, preferably in strategy or real estate.
At least 5 years managing global teams.
Deep knowledge of real estate, facilities, and engineering capabilities.
Outstanding collaboration, connection, influence, and shaping skills.
Ability to provide strategic thought leadership as a highly motivated self-starter.
Strong qualitative and quantitative problem-solving skills, including issue identification, problem structuring, analysis, and recommendation development.
Exceptional organizational skills and attention to detail.
Ability to partner with and influence senior leaders across the American Express organization.
Strong people leadership, with a proven track record of building followership and developing teams.
Eligibility to work in the United States; American Express will not pursue visa sponsorship for this position.

Responsibilities

Lead with an enterprise mindset, connecting the requirements of business units into a holistic, value-accretive American Express plan.
Lead GREWE strategy, long-range planning, and analytics capabilities.
Build relationships with senior enterprise leaders and use data and insights to support an integrated regional and global approach to GREWE priorities.
Maintain alignment between GREWE and business-segment strategies, identifying opportunities, dependencies, and risks.
Develop actionable strategy to support business growth and increased profitability.
Lead annual development and evolution of GREWE long-term and annual goals, the long-range plan, and annual planning cycles.
Develop and track GREWE Goals & Objectives, performance dashboards, and metrics, and communicate and cascade them throughout the organization.
Leverage enterprise data, systems, and partner capabilities for strategic planning, decision-making, and execution across GREWE.
Present strategic insights and recommendations to GREWE leadership and other executives.
Develop and manage multi-year digital analytics technology supporting the portfolio strategy roadmap.
Integrate regional plans with global business direction and connect GREWE with the business through a simple, holistic approach.
Own the development, execution, and communication of GREWE’s enterprise portfolio strategy.
Establish the operating cadence, governance, and decision framework for execution and accountability.
Lead insights generation and direct analytics capabilities to inform executive decisions, strategic priorities, and investment choices.
Coordinate with AET, EDDS, Digital Workplace, and other teams on standards, processes, tools, systems, platform governance, and data validation.
Evaluate and adopt analytics and technology capabilities that improve automation, productivity, and strategic execution while optimizing cost, scalability, and business impact.
Promote data management and analytical tools, automation, and reporting solutions that enable transparent performance monitoring, strategic KPIs, and value realization.
Serve as LT sponsor for the strategic program to reimagine GREWE’s contribution to American Express.
Work with the SVP, GREWE, and the leadership team to identify differentiated value contributions and establish a path to win.
Lead cross-functional teams and mobilize talent across GREWE and the enterprise to accelerate strategic initiatives, remove barriers, and deliver transformation outcomes.
Engage with external peer companies, industry associations, regulatory stakeholders, and thought leaders to identify trends, benchmark performance, and inform strategic direction.
Present frequently to GREWE global leadership team members and serve as a key contact for strategy leaders and the broader Amex ecosystem.
Participate as a rotating member of other councils as appropriate and establish sound working relationships with the SVP, GREWE, and the GREWE leadership team.