Director, Strategy and Analytics- Global Real Estate and Workplace Experience

American Express • New York, NY

10h • $123,000 - $215,250

About The Position

The Director, Strategy and Analytics is a key leadership role within American Express Global Real Estate & Workplace Experience (GREWE). The role leads a team responsible for translating business objectives into an integrated real estate footprint strategy, standardizing performance management and business processes, and generating analytics-driven insights that improve building performance. GREWE supports more than 75,000 colleagues and contractors across over eight million square feet in 59 countries, with a global team of approximately 120 American Express employees and around 5,000 contractors.

The Director leads GREWE’s strategy, long-range planning, and analytics capabilities, connecting regional plans with global business direction. The position owns development and execution of GREWE’s enterprise portfolio strategy, long-term and annual plans, goals and objectives, performance dashboards, metrics, governance, and operating cadence. It partners with senior leaders across American Express to align GREWE priorities with business-segment strategies, identify opportunities and risks, and shape actionable strategies that support growth and profitability.

The role directs analytics and insights for executive decision-making, oversees development of multi-year digital analytics technology supporting the portfolio roadmap, and promotes data management, automation, reporting, and performance-monitoring capabilities. It works with teams including AET, EDDS, and Digital Workplace on standards, processes, and platform governance; evaluates analytics and technology capabilities; and leads cross-functional transformation initiatives. The Director is a member of the GREWE Global Leadership Team and regularly presents to senior GREWE and enterprise executives.

Requirements

• University bachelor’s degree or equivalent experience.
• At least 10 years of related work experience in business, engineering, real estate, facilities, and/or risk management.
• At least 10 years of business experience; strategy or real estate experience is preferred.
• At least 5 years managing global teams.
• Deep knowledge of real estate, facilities, and engineering capabilities.
• Outstanding collaboration, connection, influence, and shaping skills.
• Highly motivated self-starter able to provide strategic thought leadership.
• Strong qualitative and quantitative problem-solving skills, including issue identification, problem structuring, analysis, and recommendation development.
• Exceptional organizational skills and attention to detail.
• Ability to partner with and influence senior leaders across the American Express organization.
• Strong people leadership, with a proven record of earning followership and developing teams.
• Eligibility to work in the United States; American Express will not pursue visa sponsorship for this position.

Nice To Haves

• Business experience in a strategy or real estate area.

Responsibilities

• Lead GREWE strategy, long-range planning, and analytics capabilities.
• Translate business-unit requirements into a holistic, enterprise-wide real estate footprint and portfolio strategy.
• Develop and maintain relationships with senior leaders across American Express, using data and insights to shape integrated regional and global plans.
• Align GREWE plans and priorities with business-segment strategies and identify opportunities, dependencies, and risks.
• Develop actionable, value-driven strategies to support business growth and increased profitability.
• Lead annual development and evolution of GREWE long-term and annual goals, long-range plans, and annual planning cycles.
• Develop, track, maintain, and communicate GREWE goals and objectives, performance dashboards, and metrics.
• Leverage enterprise data, systems, and partner capabilities for strategic planning, decision-making, execution, and operational performance.
• Generate and present strategic insights and recommendations to GREWE leadership and executive stakeholders.
• Develop and manage multi-year digital analytics technology supporting the portfolio strategy roadmap.
• Integrate regional plans with global business direction through a coordinated approach to business engagement.
• Own the operating cadence, governance, and decision framework for portfolio-strategy execution and accountability.
• Connect with peer companies, industry associations, regulatory stakeholders, and thought leaders to identify trends, benchmark performance, and inform strategic direction.
• Coordinate with AET, EDDS, Digital Workplace, and other teams on standards, processes, tools, systems, platform governance, efficiency, and data validation.
• Evaluate and adopt analytics and technology capabilities that improve automation, productivity, and strategic execution while optimizing cost, scalability, and business impact.
• Promote data-management and analytical tools for data management, analytics, automation, reporting, transparent performance monitoring, strategic KPIs, and value realization.
• Lead the strategic program to reimagine GREWE’s contribution to American Express as its leadership-team sponsor.
• Work with the SVP, GREWE and leadership team to identify differentiated value contributions and establish a path to success for American Express businesses worldwide.
• Lead cross-functional teams and mobilize talent across GREWE and the enterprise to accelerate strategic initiatives, remove barriers, and deliver transformation outcomes.
• Present frequently to the GREWE Global Leadership Team and serve as a key contact for strategy leaders and the broader American Express ecosystem.
• Participate as a rotating member of other councils as appropriate and establish sound working relationships with the SVP, GREWE and GREWE leadership team.

Benefits

• Competitive base salaries.
• Bonus incentives.
• 6% company match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy.
• Free access to global onsite wellness centers staffed with nurses and doctors, depending on location.
• Free and confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director