Director, Strategic Services (Atlanta)

WorkBoard•Atlanta, GA

22h•$150,000 - $175,000•Remote

About The Position

The Director of Strategic Services advises prospective and new customers on improving strategy execution and maximizing performance. The role leads platform launches and introductions, guides customers through the early stages of their journey, and helps them define and achieve measurable value that increases over time. The Director serves as a trusted advisor to senior leaders and their teams, aligning execution with long- and short-range goals through scalable, data-driven operating models and high-impact enablement. This position builds strategic advisor relationships with C-level executives and coaches their teams to define, communicate, and operationalize results. It helps make strategic priorities relevant throughout organizations and supports customers from pre-sales through post-sales. The Director works with multiple customer accounts and partners across Customer Success, Sales, and Product Management to deliver customer value, support renewals, and identify expansion and new-business opportunities. The role is remote, with the employee required to be based in the Atlanta area.

Requirements

At least 10 years of work experience.
Experience in strategy execution and strategic portfolio management.
Proven experience leading enterprise-level implementation or consulting engagements, ideally in SaaS or strategy execution.
Strong interest and experience in strategy development, strategy deployment, and operating model optimization.
Exceptional communication and storytelling skills, with the ability to influence at all levels of an organization.
Ability to lead executive conversations and working sessions and engage executives credibly and confidently.
Ability to understand complex, matrixed organizations and navigate them effectively.
Ability to quickly understand a client’s business and remain tactful and poised under pressure.
Strong ownership skills and ability to support multiple customer accounts.
Ability to connect business value to technology.
Genuine, warm, positive, engaging, and empathetic approach.
Passion for helping organizations achieve strong results.

Nice To Haves

Experience at a strategy firm such as McKinsey, Bain, or BCG, or at a management consulting firm such as PwC, Accenture, Deloitte, or Slalom.
Experience at a high-growth B2B SaaS company.
Experience in SaaS or strategy execution domains.

Responsibilities

Advise prospective and new customers on strategy execution, performance improvement, and maximizing value from the WorkBoard platform.
Lead platform launches and introduction processes, guiding customers as they define measurable value and results.
Build trusted relationships with C-level executives and coach their teams to define, communicate, and operationalize results.
Align execution with customers’ long- and short-range goals using scalable, data-driven operating models and enablement.
Lead executive conversations, working sessions, demonstrations, and white-glove enablement sessions.
Create executive-level presentations, decks, and graphical representations of complex concepts.
Understand customer businesses, strategy execution processes, and strategic portfolio management processes, and partner with clients on a path forward.
Help customers use WorkBoard Agents, Scorecards, business reviews, and meetings to run their businesses for results.
Deliver customer value and experience, partner with Customer Success to close renewals, and identify and close expansion, upsell, and services revenue opportunities.
Develop customer relationships that support insights, references, case studies, and thought partnership.
Work with Customer Success, Sales, and Product Management to understand the solution, go-to-market approach, roadmap, and Services team partnership.
Use WorkBoard and SFDC to support business growth and achieve business objectives.